Hearthstone Apartments

Nov 4th, 2021

Aug 26th, 2021

Would give zero stars if I could. For starters I left a previous review about this place that has mysteriously disappeared, but I have no problem writing another because people deserve to know what a POS place this is before spending their money to rent here. For starters, I was told on move in day that I could come by anytime after 9 AM to pick up my keys, and I even called before driving over to make sure someone would be in the office for me to get my keys. Liz told me to come on over and they had everything ready for me. Upon arriving, I noticed I got a voicemail from Liz saying they wouldn’t be ready for me until 4 PM. They had a month’s notice from my signing to have this place prepared for me, and they still tried to turn me away until 2 hours before the office closed on move in day. Thankfully with a little arguing they realized I contractually had a right to move in at any time that day, whether they had prepared for it or not, and they gave me my keys. Otherwise I wouldn’t have been moved in until midnight that night. Once I got in my new apartment, I could immediately tell it hadn’t been cleaned. There were roaches and dust everywhere, like someone hadn’t lived there in months. My greatest issue though is the AC unit that drains water above the bathtub. When I asked if there was any way to stop this, or divert the gross water outside instead of dripping on my head when I shower, I was told it’s “a feature of the apartment” and nothing could be done to fix it. Other grievances include the pool and gym that we pay for monthly are always closed “due to Covid”, there’s no outgoing mail slot, we pay $12 a month for trash services (when we have to take our own trash out so I’m not sure what the service they’re providing is), the front office employees are never there when they’re supposed to be open, and I had a neighbor that opened one of my packages. When I asked the front office if I could have my packages delivered to them (since I had a neighbor who steals) they were incredibly unhelpful and refused to make an exception “because of Covid”. Long story short, don’t rent here. The neighbors are awful, and getting help from the front office is impossible.
Apr 16th, 2021

This apartment complex started out really nice because of how affordable it is. However, I was very disappointed when for months at a time we one had 1 working washing machine for the whole apartment complex and the pool has been closed because it is not being maintained. I have mentioned my frustration many times and nothing seems to be changing.
Apr 2nd, 2021

Would give zero stars if I could. Don’t rent here especially if you are a FIRST TIME RENTER. First of all the place is terrible. the carpet was already messed up when we moved in and, they painted over the bottom of the bathtub making it really slippery and chipped off more and more each time we used it. There was a lot more but the worst part is when we moved out I went to the office to do a walk through but they told me it wasn’t needed and they would take care of it after we left. But then three years later they sent us a debt collection for $1,285.21 then we disputed the claim and we thought they gave up on the debt but then another year later (4 years after we moved out) then they sent us another debt collection. They will take advantage of first timers MAKE SURE TO DO THE WALK THROUGH.
Jan 7th, 2021