Concho Valley Credit Union

They are simply TOP NOTCH...that is all, look no further!
Jan 7th, 2023

Love love love this credit union and the employees! Always so helpful and friendly.
Jan 11th, 2022

Not impressed at all. They close before posted hours, they are open til noon on saturdays but wont answer the phone. I have caught 3 mistakes that would have cost over $400 that they would not have acknowledged if i had not double checked them. Fraud dept is a joke too. Went thru automated verification to confirm the attempt was authorized..received message saying card was safe to use but bank cancelled it anyway. That was on 6/26..its now 7/3 and have not received new debit card. How is it possible that it takes more than 7 days to get mail from the same town? RIDICULOUS. so now 2 paychecks in the bank and cant get one red cent. They are closed friday july 3 (today) and tomorrow july 4th..ugh..so frustrated. Went through the payment history on auto loan and saw that it had been "refinanced" 3 times withhout knowledge or consent!! Also i found where late fees were charged 2 or 3 times in one month. Cost me over $8000 in excess. Still have received no explanation.
Oct 22nd, 2021

Chip on my card quit working. Called to get a replacement and they said it would be $10 even though it was a malfunctioning chip. Second, this credit union does not integrate with Plaid, which is what stock trading and cryptocurrency apps use to deposit funds back into my bank account. So if you trade stocks or crypto, I would suggest a different institution.
Jul 26th, 2021

I was in a unique financial situation but they were extremely accommodating. I have only used thier services for an auto loan but I was very pleased with both the terms of the agreement and my experience as a customer.
Jul 6th, 2021