Ponderosa Pet Resort

I boarded my shih tzu here over Christmas break. And I am blown away by the service. I was very nervous leaving my sweet baby, but the second I walked in. The staff was so nice and made sure they had all the care instructions i had provided, correct. Even when I called every day to check on Loki, they would be so polite and update me on Loki's fun of the day. I will definitely use Ponderosa again!
Jan 11th, 2024

They are the best for taking care of my dogs. Many places had my dogs sick when they got home. The staff is amazing and they even groom then on the last day. Such a great addition to the neighborhood. Will be the only place I use when I'm in town. Thanks for all your hard work.
Mar 10th, 2023

The 1 star reviews are all similar. The dog lost weight and appetite, is withdrawn or lethargic. It appears to me this is due to a couple obvious problems. Dogs are not fed daily, I can tell by their bowel movements. Also the bathing involves carpet freshener. I've combed it out of their coats and it's definitely carpet freshener. The carpet freshener is making them very sick. I bathed them 3 times to knock the smell down 90% but it still lingers in our main level of the house. It also seems likely dogs are abused at Ponderosa, based on my dogs' behavior. If you don't pay to bathe your dog it's likely they'll return covered in feces, that happened to us last time.
Feb 25th, 2023

Feb 22nd, 2023

I have trusted them with my fur babies for 15 years. Great people!
Feb 20th, 2023