Kids Wheels LLC

Pretty sure this is a sham company. Contacted them to file a warranty claim. Online system didnt work, so emailed a week later. Then Im kicked over to Kalee Support who approved part. I get a USPS tracking #, and the package has been sitting with Kidswheels for 5 days now. Also, dont bother calling. Nobody answers and the mailbox is full
Apr 18th, 2022

I purchased a front bumper and charger for Kids Ride-On Jeep. Parts arrived very quickly and fit perfectly. The prices are incredibly reasonable! I would and will recommend this site as well as I will use them again!
Mar 13th, 2022

Great 1-stop shop for all parts for kid ride-on battery operated toys. They have everything. If you cant find what you need, call them. They will help you.
Nov 5th, 2021

I have had a very poor experience with Kids wheels. I ordered a part on November 24th 2021 with an expected ship date of December 15th 2021. I contacted them on December 22nd 2021 because I had not received shipping conformation on the part. I was told that I needed to wait 2-3 more weeks for the part. I then contacted them on January 15th 2022 asking for a shipping conformation or a refund. I was told the part would be shipped the middle of next week, the week of January 16-21st 2022. It is now January 25th 2022, I have not received the part, shipping conformation, or an email update. I payed for the item through Paypal and have now filed a dispute. This was a part to fix my 5 year old son''s electric tractor that he has anxiously been awaiting for 2 months. I am now back to square one and am hoping our local equipment dealer can find a part. I have one very disappointed little boy. I will not do business with Kids Wheels again.
Feb 26th, 2022

There is zero effort put into customer service was my experience. They dragged replys to emails on for days and then took an attitude when I asked for help from a supervisor as the original tech was obviously not someone who put much effort into there job. There reply was go somewhere else. I ordered parts they said should be the issue the 1st time and it fixed nothing. When I went back not even asking for a refund but further help figuring it out this all went down. Keep in mind when you call this place its for kids toy parts. They have no care at all in helping you get your kids broken toy fixed. I also found the parts I did order much cheaper elsewhere 25% there cost and the ones they sent were not represented properly as they were the wrong color then disclosed online. If the effort they put into telling me to go elsewhere was put into helping a customer find the problem and buying more from them I would not of wasted a week of my time and it would of been all set already. Funny how when they were telling me off I got email and text total 5 messages in one day but when they were said to be helping me I was lucky if they replied the following day with a one sentence email.
Nov 27th, 2021