Pagel & Sons Jewelers

Feb 17th, 2024

I take my reviews SERIOUSLY! Between Ms Sydney and Mr Tanner PROFESSIONALISM, KNOWLEDGEABLE, and PATIENT! Long story short: I have 2 bracelets that were damaged and in need of repair. They wasted no time in the repairs and cleaning. I was in there all of 5-10 mins and walked out with my property looking like new! HIGHLY RECOMMENDED!!! I also heard that they will work with you during any purchases to make sure youre happy before walking out of the door! Stop by.
Dec 23rd, 2023

I brought two rings that had been passed down to me as family heirlooms and had the idea of putting the two together, to make something new and that carried sentimental value. Pagel and Sons brought my idea to life and exceeded every expectation that I had. Not only is the ring absolutely stunning, the customer service is unmatched. I will be a returning customer and will recommend them to any family and friends for the foreseeable future. Thank you Pagel and Sons!
Dec 17th, 2023

This is an awesome family store that has taken care of me and my entire family beautifully. They take time to make sure I know what I'm getting and what type of quality it is. My family and I have established a good friendship with the family of this store and we continue to be customers based on the service we get from them and how well they provide us a quality service.
Nov 22nd, 2023

I dropped off my ring to Pagel and Sons to be sized. I asked for an estimate for a custom band to match the ring, and they said they would be able to provide that while my ring was being sent out for sizing. We were told a week on the top end to get the sizing done. A week later received a call about the custom estimate and the young guy that called me was very rude, unprofessional and abrupt when I asked him if my ring was ready to pick up, saying I dont know anything about that Im just calling about the estimate. Well thats great, but a better response would be oh, let me check on that and get right back to you. Im not impressed at all with the interaction I had. It sounds like my ring isnt done in the time estimated and they just kept it in case I wanted to get the custom ring done right away. That wasnt the agreement when I dropped the ring off. I received another call after this and the young woman stated it would be possibly another week at the most to get my ring back. This is unacceptable. The customer service over the phone has been poor. I wouldnt recommend this jeweler at all. I requested my ring to be immediately returned to them so I could pick it up. They had it available the next day but have lost my business for good.
Dec 28th, 2023