WoodSpring Suites is an extended stay hotel offering comfortable, well-priced suites - all with in-room kitchens. Designed for guests staying several nights, a week, or longer - our hotel offers three room layouts, free basic wi-fi, free parking, and 24/7 access to a guest laundry room and vending machines. WoodSpring Suites. It's Simple. Done Better.
Q What is the phone number for WoodSpring Suites Rockwall-East Dallas?
A The phone number for WoodSpring Suites Rockwall-East Dallas is: 972-722-7778.
Q Where is WoodSpring Suites Rockwall-East Dallas located?
A WoodSpring Suites Rockwall-East Dallas is located at 1040 E Interstate 30, Rockwall, Texas 75087
Q What is the internet address for WoodSpring Suites Rockwall-East Dallas?
A The website (URL) for WoodSpring Suites Rockwall-East Dallas is: https://www.woodspring.com/extended-stay-hotels/locations/texas/dallas/woodspring-suites-dallas-rockwall?utm_source=GooglePlaces&utm_medium=organic&utm_campaign=TXK88
Q How big is WoodSpring Suites Rockwall-East Dallas?
A WoodSpring Suites Rockwall-East Dallas employs approximately 20+ people.
Q How is WoodSpring Suites Rockwall-East Dallas rated?
A WoodSpring Suites Rockwall-East Dallas has a 2.9 Star Rating from 389 reviewers.
Staff was rude and alot of drugs going through there never going back
Safety: Not safe
Business Response on GoogleMar 19th, 2024
Virginia, we regret to hear that your experience didn't meet your expectations. Having a welcoming approach from our team members is paramount to us, so it's unfortunate that you felt otherwise during your visit. In regards to your other concerns, please know we take all such matters very seriously and ensure consistent security measures are in place for the safety and well-being of our guests. We appreciate your feedback as it helps us improve moving forward.
Chaz Taylor on Google
Great place great location.. Stephanie is great..thanks..
Business Response on GoogleFeb 29th, 2024
Chaz, thank you for sharing your experience at WoodSpring Suites Rockwall. It's wonderful to hear that you enjoyed our location and the exceptional service from Stephanie. We're thankful for your feedback and hope to see you again in the future.
Britney McCombs on Google
I would not recommend staying here especially if you are traveling with kids. We pulled in and I went to check in. There were some sketchy people walking around so that shouldve been my first red flag. Online I booked a room with 2 beds and a pullout couch. I was told that kind of room doesnt exist so we were put in a room with one double bed and pullout couch. I had my mom and 3 young kids with me so obviously booked the room I booked for a reason. The guy at the front desk did say that he would change our room to a double if that wasnt enough space so Ill give them that. Went through the doors to get on the elevator and was immediately hit with the smell of pot. Got off on the second floor and there was trash on the floors (used floss picks, paper, etc.). Tried to ignore that because we were just planning to stay one night. Got into the room and there was no soap or anything in the bathrooms. The faucet in the shower constantly dripped. It was 10:00 so we decided to try and stick it out for the night. Got my kids laid down and the people above us were so loud that it sounded like they were going to come through the ceiling. Looked at my mom and said we cant stay here all night so gathered our things and went back downstairs to leave. Told the guy at the front desk we were leaving and he said no problem I can take care of that. He checked us out and I asked for a refund of my money and was told they have a no refund policy. We were there all of about 15 minutes and he claimed there was no way to get my money back. Thats ridiculous. I guess since the condition of the hotel is so bad they have to take peoples money in order to make money somehow. Left and went to a different hotel almost right next door and it was a night and day difference. Save your money and dont waste it by booking here.
Business Response on GoogleFeb 17th, 2024
Britney, we regret to hear about the issues you encountered during your visit. Our guests' satisfaction and safety are our top priorities, and we're disheartened to hear that your experience did not meet your expectations. The challenges with your accommodation and the cleanliness around the premises are certainly not the standards we strive for. Also, our team at the front desk should have helped you better with your booking concerns. We understand the noise from other guests affected your stay and we take such issues seriously. Please also note, our refund policy is intended to be fair to all our guests. We value feedback such as yours as it helps us improve and deliver a better experience. We genuinely hope you would reconsider and give us an opportunity to serve you better in the future.
ray roberson on Google
Business Response on GoogleFeb 23rd, 2024
Thank you for the fantastic rating, Ray!We strive to make all of our guests feel welcome and relaxed during their time at WoodSpring Suites Rockwall! We can't wait to see you again soon.
Veronica P on Google
I was visiting a friend named Justin I was there for a couple of days and noticed that a short women was being rude to the Front Desk Attendant it sucks that some people are so Bias when all she was doing was giving her a compliment please do us all a favor and post a sign for guest or guests to not be rude to the hotel staff when its every unprofessional when your white red head that was not being rude to be treated in this form or fashion she was only complimenting and doing her job please let her know that some of us do observe and appreciate her kindness and taking her job seriously Thank You so much I look forward to coming back for my stay
Safety: The staff tried to keep people from coming in the door with a rock propping it open. That made me feel safe to know they were concerned about their guests safety
Noteworthy details: N/A
Business Response on GoogleFeb 18th, 2024
Veronica, thank you for sharing your experience at WoodSpring Suites Rockwall. We appreciate your recognition of our front desk team member's professionalism and dedication to their role, despite experiencing challenging situations. Your suggestion of a courtesy sign is noted. We believe in maintaining a positive and respectful environment for both our team members and guests. Knowing you appreciate this reassures us. We eagerly await your return for another memorable stay. Thank you once again.
