Samm's Heating & Air

Nov 20th, 2021

This was the 2nd time I've called upon Samm's to check on an issue with one of my units. The first time they performed an evaluation, gave a reasonable assessment, and did a short-term fix for a reasonable price. This second time, however, was extraordinarily disappointing. It was easy to schedule an appointment and the technician was on-time and professional (thus the 3 stars), but after determining the problem was a bad igniter---a super routine fix, I was quoted $650 to replace it. It's literally a $21 part on Amazon. Now, admittedly, the igniter on this unit is not super easy to reach, so it's possible some extra work might have been required to unscrew the old one and put in a new one, but we're not talking about a ton of labor here and with the right tools it's a 10 minute job. I was in shock. I think everyone expects to pay more than you'd like when getting service done, but this was so out of bounds. The technician showed me the "book" that tells them what to charge...and while showing me admits he made a mistake and drops the price to something like $450---still crazy high and also kind of shady. I declined the quote, paid my $90 service fee and now write this review to share my negative experience. Folks, it's not $450-650 to replace an igniter. Period. EDIT: Just a quick edit to acknowledge Paul's response and thank him for the time to respond. While we ultimately disagree on the value/cost of the proposed fix, I want to be clear that it's a value disagreement and not one of questioning the integrity of the company. I believe they do operate to a high standard. Thank you.
Nov 16th, 2021

I highly recommend Samm's. These guys, Luis B., Ricardo G., Ryan K. and Felipe A. , were professional, explained everything and even cleaned before they left. Shout out to Emilio P., too. We have used their yearly maintenance services for years and will continue to do so.
Nov 13th, 2021

Roger Lopez was great - he answered all my questions and concerns with heating differences between rooms as well as provided guidance. Professional, timely, and excellent quality.
Nov 13th, 2021

Tech was punctual, informative, provided quick solutions and the price was reasonable. I would recommend this business to others.
Nov 13th, 2021