CDdesigns Florist

Thank you for your feedback, Don! In addition to accepting orders directly through our store's website (www.cddesignsflorist.com), we partner with DoorDash to provide on-the-go and quick turn-around deliveries in the local area. This service offers a limited selection of fresh floral gifts made custom and to-order by our in house design team, rather than the more expansive and specific pieces offered on our business website.For context of your order – the selection requested was a $105 vase arrangement in pastel spring flowers, with the option for a tall/airy 15” design. (any other fees or monies paid during your transaction are exclusively fees from DoorDash and are not provided to our business). The bouquet was created by our trained and competent design team to the specifications of your request and picked up by a DoorDash driver within 10 minutes of receiving your order. Here is a link for a visual of the arrangement that was dispatched for your order. https://www.facebook.com/photo/?fbid=879777140816319&set=a.473634418097262After reviewing your order and the compliant, it has been found that the piece created valued at $109.99 and fulfilled all the specific requests.While speaking with you on the phone about your dissatisfaction with your order, I (Catherine Daniels, Owner of CDdesigns) advised you to contact DoorDash for a refund or discount, as we do not have the ability to access the details of your financial transaction. I was unable to provide the steps of complaint before you hung up on me, but here is the process for how to handle your dissatisfaction via the DoorDash website:Select an order from the Orders tab1. Tap "Help" in the top right-hand corner2. Under “Order Issues,” select “Missing items” or “Items made incorrectly”, depending on the scenario3. Follow the prompts on the screenWe are disappointed that your experience with our did not align with your expectations, and hope this has provided some clarity.