Heaven Sent Floor Care

Oct 14th, 2020

This is a lengthy review, but to understand how good Heaven Sent Floor Care and Ken is, you need to understand the self induced complications and additions I made during the course of the job, which was still completed during my 1 week time frame. They showed up each day at 7:30 a.m and worked diligently until 6:00 p.m. That is dedication! Ken was super thorough in explaining the process to me when he came out. The estimate wasn't the cheapest, however, it was undeniably worth it when the project was completed. Whatever work Heaven Sent Floor Care did, it was always done right--and not just "okay right", but to the best standards of quality workmanship. Ken is TOP NOTCH in his field, and his crew was always courteous, friendly and helpful. Ken was always accessible, friendly and patient with my myriad of questions. We were easily able to work out details, and they definitely held to their side of the contract. It was clear Ken had tons of experience in refinishing natural stone, he was intent on doing the right thing and that his reputation and the level of quality in their workmanship would be very high. Work Completed: Ground level the lippage in our Family Room floor, almost a dozen high areas in our Kitchen, honed all the travertine in our downstairs (approx 2800 sq ft). Brought it up to a stunning polished finish. Removed all the grout in our Master Bath Shower & Guest Bath and regrouted. Attention to detail was especially evident on all the edges, around door jams etc. I made several significant changes to the scope of the project when I saw the stunning results in the first two days. Ken was extremely accommodating and didn't flinch and eye. The result is I now have my travertine floors that have been flattened that look like most seen in Italy, monolithic in nature. I can't imagine a better stone refinishing company in all of the Dallas Metroplex. I would HIGHLY recommend them for your next stone refinishing project. I will be repeat business.
Aug 24th, 2018

Nothing but a fabulous job!!! Mr Ken must be the only person in dfw who could fix our travertine flooring, it was a very difficult job, can’t thank him enough for what he did.
Jul 24th, 2018

This wonderful company has serviced our travertine floors in our home for eight years. However, it bothers me that in Sept. when I called he told us it would be five weeks before he could get to us due to a full workload on his calendar. I'd think he would have a system to prioritize his longtime clients. Nevertheless, Ken and his team take great care of my home and I will continue to call on them every time I need our travertine serviced. My neighbors use them too.
Apr 11th, 2018

We would highly recommend Ken & his assistant. We had a slight miscommunication on the level of polish we wanted on travertine floors. We called Ken back and explianed to him our concern. He gladly came back out and spent the entire day polishing the floors at no additional cost. We are very pleased with the result and the floors look fabulous !
Apr 6th, 2018