Keeks Buy + Sell Designer Handbags

I love visiting Keeks. They always have something to meet my budget.Deja was absolutely awesome. She was patient and stayed with me offering advice when asked so I could make a decision. I ended up purchasing 2 items. I will be back.
Apr 6th, 2024

I would like to take a moment to RAVE about this incredible store. I came in to sell a couple brand new Burberry handbags, unfortunately I got there an hour before close so the buyers had left for the day, so I decided to leave them and look around. Well, without going into too much detail, I got extremely awful news today about my pet and I looked absolutely terrible appearance-wise. We are talking messy pinned up hair, a loose sweater, jogging pants and literal house shoes. I mention this because, had it been any other luxury retailer, I 100% would have been completely ignored and written off as not an actual customer. Well, to my delight, the case here was the complete opposite. Deja immediately greeted me, was so kind and explained the whole buying process, took in my handbags and even offered me a sunglass case for my Prada sunglasses I had brought in but sadly scratched at some point on accident. Then, as I was shopping around, Jessica introduced herself and came to my assistance. She is now 10/10 absolutely incredible. She pulled multiple items for me, answered all my questions, we talked and joked and she was even gave me a heads up on an upcoming store wide sale. I absolutely adore her. I cannot stress how wonderful and kind she was to me, especially on a day I both look and feel terrible. Probably some of the best customer service ive ever received, and coming from someone who has worked retail a dozen years plus, thats a big deal! She mentioned being a fairly new hire, so I just want to commend whoever hired her and tell them Jessica is incredible and absolutely needs to be leadership in the store sooner than later! Thank you for reading my lengthy review, and a HUGE thank you to Jessica and Deja for their kindness and no judgment on a day I really needed it. Will absolutely be shopping and selling here again (despite it being a 45 min drive from my house!!)
Mar 20th, 2024

Everytime I come into Keeks every associate always greets me and ask if I need any assistance. This time Inparticular I wanted to recognized Brooks and Sheryll for there outstanding servive. Everytime I come in these two lovely ladies always go above and beyond. Today as I was shopping, there was a very rude customer complaining about the return policy Brooks never lost her composure and handle the irate lady with grace and respect. So wanted to give a shout out to those two superstars!!!! Thank you ladies for your amazing service and lovely smiles :)
Mar 18th, 2024

Sadly, the customer service at the Plano outlet is extremely poor. The sales attendants profile and treat customers badly. My two African friends were there today (03/14/24) to trade in and buy as well, but were met with the most aggressive staff. Sadly, they missed a sales pitch from one of Africa's richest ruling family member. I'd suggest they never judge people by their color or accent. Not especially people who have comfortably bought and still buying brand new luxury items.
Mar 14th, 2024

Ive purchased 3 handbags from Keeks and the quality of all 3 has been top notch!!
Mar 6th, 2024