Rug Doctor

matthew barnes _{on Google}

Jun 8th, 2023

The Rug Doctor engages in deceptive and misleading business practices which has caused damage to a number of consumers property (compare supports via the many other consumers BBB complaints against the company). Disclosures that should be provided to the consumer during the contract negotiation process are either not provided to the consumer at all or purposefully hid from view from the consumer. Their business is built on renting poor cheap equipment to unsuspecting non expert carpet owners and in many circumstances when it causes damage to the consumers carpets the company points to disclosures that the consumer was never provided (at worst) or purposely hidden from view from the consumer (at best) during the formation of the contract. Its likely The Rug Doctors average customer doesnt have a lot of money or the means to fight the Rug Doctor when the company does them harm and the company counts on most of their customers to walk away after the Rug Doctor points back to their contact thats purposefully hard to read, has to be spun around and flipped inside out in order to try read, isnt clear and is hard to understand. If the Rug Doctor provided the necessary disclosures in a clear, conspicuous and meaningful way about the inadequacy of the functionability of their product during the formation of their contract to rent their product it would scare consumers away, so they decide to hide it and make it hard to understand instead to avoid losing sales. I would bet many people rent this companys machine that have dirty carpets and the machine actually does more harm then good but the consumer doesnt know any better and doesnt get upset because many of their carpets were already in a poor state prior to use anyhow. Its a shame if the CEO and any of his cronies at this company are proud to represent this operation. Consider doing business with a company that clearly tells you where their contract begins and ends, properly disclosures all their terms and where they are located on the contract, insures you arnt able to move forward with the use of their equipment until you have seen all the important disclosures and initialed by each of them for your own protection and doesnt use excessive characters on their contract to burden the consumers eyes making it hard for them to read to the point where the margins are so small on each side of the page it cant even be reproduced via a standard copy machine without cutting off half of their typing. THEY SHOULD ADD THE WORD TO THE WEBSTER DICTIONARY PREDATORY-RENTAL-COMPANY AND HAVE THE DEFINITION BE: RUG DOCTOR, LLC.