WhirlyBall/LaserWhirld of Plano

The most horrible experience I had at this place. James Spencer and his employees were not only rude and disrespectful but the establishment was filthy, the cars didnt work, and we were still charged 200.00 for an hour. For 8 of us. Horrible horrible horrible. We will file a complaint with the BBB. Never again.
Apr 22nd, 2022

I visited the Plano location as a family fun outing and it was not worth it at all! TERRIBLE customer service, it was filthy, not sanitary at all. The representative keeping score was highly disrespectful and argued with the customers. We had carts that did not work and they were not willing to switch them out. We started late and did not get our full hour and paid full price for it. I definitely do not recommend visiting!
Apr 22nd, 2022

Poor customer service. Rude employees. The place is a dump. Dirty and in need of maintenance.
Apr 22nd, 2022

Absolute horrible experience ! The worst customer service Ive ever encountered! When the referee told us our hour was up ( we had 20 minutes left) she argued that another party was waiting for their turn ( ugh we waited on the party before us as well) she told us to chill out and calm down! Bumper cars did not work well at all. My son sat and cried because he sat and watched because his car would not work. When time was up there was no effort from employees to fix the issue. So my husband switched cars with him while my husband sat and watched. Unacceptable!! Despite this experience we were still expected to pay the overpriced amount. This establishment is run down, filthy and should be shut down! The GM James Spencer could have done more to make this experience right! Dont waste your time and money at Whirlyball in Plano!
Apr 19th, 2022

Apr 13th, 2022