Mattress One

Aug 8th, 2021

My experience was fantastic especially working with Lee. He made it very smooth and easy, couldn’t ask for anything more. It was perfect!! Thanks Lee!
Jun 2nd, 2020

Customer service 10
May 18th, 2020

Worked with LEE. He was great. Informative funny and all around terrific . !!!
Apr 14th, 2020

I've never met such an aggressive sales person as Samantha, their district manager. My wife and I were blasted with words from the moment we pulled the door open (before we even set a foot inside). She gave us zero breathing room. She just kept pouring words over us, even after we stopped responding and just chilled out on a bed. We were clear up front that we only wanted to browse. She started raising the automated base, under the bed we were on, without any warning. A few minutes after she walked away, she started saying that we must be ready to purchase because we were smiling and chatting among ourselves, but we were actually formulating a plan of escape. We could have ran out while she was on the phone, but we felt that would be rude, so we didn't. There were two store managers there, in training, and their body language was straight out of an episode of The Office. Samantha was basically the Michael Scott of selling beds, that day. At first they looked at us from afar, like we were cornered gazelle. Later, they kept their gazes firmly buried in their phones while she tried to convince us to not even consider trying out the Purple mattresses at a competitor's store. During her closing spiel (this is when the other employees would not even so much as glance at us like they knew all too well that we were 100% trying to get out of there and that they didn't want us roping them into such an uncomfortable exchange), I interjected to ask her for her business card. Her response was literally "I don't have any because I don't need them. You'll be back in 5 minutes after you see how terrible they (the purple mattresses) are". I was blown away at how many things she flat out misrepresented. She stated that she doesn't sell memory foam mattresses (while trying to convince us to go with the Tempur-Pedic). She claimed that Purple is just hot memory foam because all the air gets trapped inside . She said that there is no comparison, even after we pointed how many articles stated that are both worth testing out. The sales staff at Mattress Firm didn't pressure us, they didn't smack-talk, or misrepresent the competitor's products (everything they said was on par with the research we did). Mattress Firm even suggested we go try out the Tempur-Pedics before we made any decisions (they currently did not carry them, but would be in a few weeks). When she countered our comments about the consensus from reviewers, she had the nerve to tell us that her statements were "facts" plain and simple. "These are facts", she said. She must get a lot of false reinforcement from the sales that she does makes, because her confidence with fibbing to us was impressive even for an aggressive salesperson. She used fear, pressure, and false "facts" to try and sway us into not thinking at all. I was pretty offended that she would treat a customer as if they are too stupid to shop around, or like she is so knowledgeable that we would be wasting our time to do anything besides take her "advice". She tried to convince us that Purples get extremely hot and that Tempur-Pedics don't (despite the well known fact that Tempur-Pedics have cooling layers for a reason, because they are known to get hot, and Purple's simply don't even have to bother with such features because they categorically don't get hot). Some of the other reviews have complained about being blind-sided, by their fine print on return policies, or being pressured into giving 5 star reviews (on the spot) in exchange for discounts on shipping... My wife and I gave her a fair shot to talk with us before we left and she just dug herself in deeper. It was a train wreck and we laughed about it later. If it wasn't so ineffective, I would have been genuinely irritated. If you compare the reviews on Yelp with the ones on Google, it really starts to paint an interesting picture.
May 6th, 2020