Tuscany Village Skilled Nursing & Rehabilitation

My husband stayed at Tuscany Village earlier this year for 5 days. He is a hospice patient, and he went there so that I could take a respite break from being his caregiver. All of the arrangements were made through hospice. And I sent his personal belongings and medications for the 5 days. After he returned home, I received a bill for medication that the facility had ordered for him. I called the hospice representative and let her know. She agreed with me that no medication should have been ordered since I had sent all of his medications with him. I do not know if the staff did not read his chart to know that he was a respite patient and not a permanent resident. Or where the communication broke down. But when I received the invoice for the medications, I notified hospice. They had me send the invoice to them. Then I received another invoice for a physician's visit. I told hospice about the invoice and sent a copy to them. After receiving several invoices, I called the billing department and explained that all invoices should be submitted to the hospice company. The woman that I spoke to seemed to understand what I told her. I gave her the name of the company, phone number, and mailing address. Today I received a call from a collections agency about the outstanding balance. I told the lady what the situation was and told her that if she wanted the invoice to be paid, it needed to be submitted to the hospice company. It has been enough time that my husband was going to be going back for another respite stay. It was going to be this week. Last Friday, Tuscany Village called the hospice company and told them that they no longer had a reservation for my husband. She asked why not, and Tuscany Village told her that they had given his bed to a permanent resident instead. So it is obvious that they do not honor their commitments either. They could have simply delayed the arrival of the permanent resident a few days. The hospice company will not be using Tuscany Village for respite care any more. And I am glad that no other family will have this kind of stress added to their daily lives. Hopefully the collections agency won't ruin my credit over this.
Dec 17th, 2023

I wanted to take the time to thank all the staff at Tuscany Village for all their help during such a difficult time in my familys life. They were so accommodating with the family and extremely understanding with all of us. Thank you again for everything you did for our Family. From the Martinez Family.
Oct 9th, 2023

The environment and ease of visiting my mother were 5 stars. The medical staff was committed and provided 5-star service. My Mom is better after her stay. However, on the business side, there is a lack of compassion, integrity & transparency. Tuscany took care of my mother medically, but her overall and ongoing wellness was not a priority at discharge. My mother's medical condition improved, but her ability to perform daily living activities did not improve. The social worker contacted me during week 1 of a 4 week stay and advised me that I needed to put my Mom in a 24-hour living facility. Then she referred me to a guy to show me different facilities to put her in. The Physical Rehabilitation Coordinator and the Director of Nursing supported putting my Mom in an assisted living home on week 2 of the 4 week stay. I informed them that I would make that decision later in the recovery process. I was optimistic that she would be able to return home with a caregiver; however, it felt as if the Tuscany executives had different plans. Tuscany discharged my Mom when her medical condition improved, and she would benefit from more physical therapy. There were no discharge meetings or thorough discussions with the POA or family. I was scheduled to take home what appeared to be a very sick Mom deemed bedridden. My questions for the discharge planner were met with anger, frustration, and hostility. Initially the discharge planner told me if I chose to bring my Mom home after discharge they would write a script for a hospital bed, case worker, physical & occupational therapy and have a NP oversee the treatment. After 4 weeks of medical, physical/occupational therapy, and no improvement in the ability to perform daily living activities, I determined that a 24-hour assisted living facility was needed at the mandatory discharge date. When the discharge planner was made aware of this, she practically refused to submit a request for a case worker, physical therapist, or occupational therapist. She refused to arrange transportation for my bedridden Mom to the assisted living facility twice. Then, I told me that my Mom's PCP or the home would have to prescribe the hospital bed, case worker, physical & occupational therapy, and NP. Of course, my Mom's PCP did not have an opening for 2.5 weeks, and the home doesn't have licensed doctors or NPs. This created an interruption in my Mom's ongoing therapies. I left Tuscany feeling that they are more concerned with getting all they can out of Medicare and private insurance than the overall wellness of their patients. They partner with other facilities/people to continue to drain the pockets of their patients loved ones. On week 4 of the stay, the social worker and rehab coordinator openly disclosed the severity of my Moms physical condition without consent and without making me aware of the severity of her condition to the guy they referred me to for assisted living homes. I found out the severity of my Moms condition from him(the realtor). After they disclosed this information to "the realtor", he stated that the living facility that I selected would not take my Mom and we had to choose a facility for more severe patients that cost more than $1,000/month more out of pocket. To the discharge planners credit and after two debates, Tuscany provided transportation for my Mom to the assisted living facility. They did not provide the script for physical/occupational therapy in a clear bag at discharge as they told the assisted living homeowner they would (because Tuscany never agreed to do it at my requests). And if you dont know, most if not all assisted living facilities dont provide medical treatment.
Apr 1st, 2024

I just left Tuscany Village, and I am blown away by the amazing experience my dad and I had with John and the staff. To think we almost passed on visiting this facility because of the reviews, I am so thankful and glad we didnt. My grandmother is 91 years old and lives in assisted living. She has recently fallen ill with an infection, so she needs to stay in a rehab facility to receive her medication before going back home. She has stayed in other facilities in the past, and they dont touch this facility as far as the cleanliness and friendless of the staff. We have decided on Tuscany Village, so I cant comment on her care at this point, but I feel so relieved and confident she will be well taken care of. I dont want anything to happen in the future where my grandmother ends up in another rehab facility, but if it does We know where to go. John, the Director of Admissions, has been on staff for 14 years. He was personable and seemed to truly cared about us and our loved one. He introduced us to everyone as we walked past them on our tour, and we even met the owner. Thank you John and Tuscany Village Staff for such a pleasant experience. We are blessed to have been referred!
Sep 10th, 2023

I am writing a review as my mom stayed here previously and my family had some concerns. However she recently had a fall and for recovery after her surgery we utilised the facility again with the main reason we were able to stay there 24/7 whilst she was there. I will do my review first then followed some suggestions (and Im not an expert in this field, but in my job I inspect hospitals in London, England for various issues around information security and staff adherence to the organisations policies. Contrary to what my family told me about the first stay of my mom as I wasnt here, this time I must say overall the staff was wonderful, very welcoming, engaging and professional. My mom was there just over 2 weeks and they treated her very well. I would recommend for anyone needing to utilise a facility such as this. I would also recommend if at all possible family attend or stay as much as possible. Not to just watch staff etc but also to ease any anxiety or stress of your relative. Especially if they never been away from their regular environment. Now to owners or management, I was extremely impressed with the staff in general. There were a few things I think can be worked on as maybe more of awareness training than someone being unprofessional. Out of all the encounters with staff estimated 10-15 different staff in the two week period my mom was there , one staff when providing medication and I understand that staff are dealing with a vast number of patients and keeping a schedule. It was only one staff that seemed to be almost robotic when my mom didnt want to take medication which had been properly crushed and mixed in apple sauce, mom refused to open mouth wide this was forced into her mouth. I do understand importance of giving medication but I noticed with other staff they just didnt force the issue they just came back later. So staff should be aware importance of being patient as their patients may be dealing with various issues. Next issue I think needs to stress to staff, regardless of how many times an individual patient buzz, screams etc even if majority of the time its trivial. Understanding staff may not be able to come immediately. What occurred the first night we were there and it occurred on several days in the day as well as the night. Patient screaming at the top of their lungs for more than 10 minutes (possibly longer) before staff would arrive to turn buzzer off and see what the issue was. Again yes you will have several times whereby the issue isnt serious or even health related but as I stated I do inspections, you never know when the one time it actually will be health related and a life and death situation. I would expect the family as well as the staff wouldnt want to be in the position of having something go horribly wrong and something could have been done to save or relieve pain from someone who really needed it. Finally my last comments would be with regards to your review page, I only originally read like 20-30 where family complained or had negative feedback regarding their experience. What I found helpful and productive for staff, management and families and other potential clients. Is follow-up to reviews that are posted be it good or bad. Of course this would be with the patient/families consent as well as staff (with any identifiable information removed before posting). Example with my feedback if what actions if any had been taken regarding more training awareness for staff, any new SOP or updates to Polk that may address anything stated. With those specific issues not mine but whereby something occurred, the review states something negative, theres an acknowledgment of their review but no follow up to not to admit, condone etc but if any lessons were learned from the matter and had this been relayed to the family and if so any response from the family if they were satisfied with actions taken etc. Again thanks again for the service we received, the facility was absolutely clean, staff was supportive m the activities for residents were fantastic.
Feb 26th, 2024