Mirror Lake Pearland

DO NOT MOVE HERE. The positive reviews have to be fake. There's not enough good about living here to make of for the ridiculous experience that you will have dealing with the property management company. They will cost you time, money and stress that isn't worth it. They will not keep their word on making up for their outrageous mistakes. To call this place luxury is a stretch.
Feb 29th, 2024

Love this property. Management was very nice and prompt.
Jan 28th, 2024

Jan 26th, 2024

Having issues with utilities. TBD management cancelled our account with the electricity company and water/trash. The leasing office has no idea what is going on and Ive been having this issue with no communication from TBD since November 2023(its jan. 2024). I was told we have to reactivate everything all over again. TBD does not communicate anything with us except for an email that I received with a bill for conservice. I also had issues with getting maintenance at the beginning for a few things. We did not have a garage key and our work order kept being completed when it never was. The mirror lakes contract states that we would receive a gate remote but we never did and I was told we wouldnt and then I was told they were working on getting new residents a gate remote. We have been here for 5 months already and havent received a gate remote. Also, they say they have 24/7 maintenance but the maintenance only comes out twice a week that is what the maintenance guy said he was only available to do because he works at another site as well. The pest control only comes once a month and on a call basis which you do have to be home for too. We had a bunch of ants and roaches when we moved in. Then had issues with getting pest control out here when we first moved in because there is nowhere we can request it and the leasing office did not have the number or something like that. It was finally figured out but we just been having lots of issues since the company switched over. We do still have a few roaches in the kitchen that I spot at night. I still have not received any communication on what is going on with the utilities. Overall, the communication is very poor here.
Dec 11th, 2023

We have been here for 4 years and since the change in management have had nothing but problems. I can NEVER reach a property manager! We have been without AC/Heat for over a week now and are getting the run around. If the property expects our rent in a timely manner, we expect our maintenance requests to be handled in a timely manner! We will NOT be renewing our lease. I would suggest not to move into the property due to lack of compassion, professionalism and it simply just is not worth it.
Nov 24th, 2023