Giovanni's Italian Restaurant

Wow. Wow. Wow. STAY AWAY!!! I dont know if the town is so small that they will literally hire ANYONE but the two ladies working the establishment tonight behaved SO poorly. Placed an online order for pickup for a total of $50.23, once I received the order I noticed I was missing two items. I went back and told these two ladies (one was a younger dirty blonde woman the other was an older brunette woman) that I was missing these items and they proceeded to say that I never ordered them even though it was on my receipt as well as my bank statement! The young male in the back said oh yeah those items were on the ticket I saw them and the ladies yelled over him and said no they were not. I showed them my receipt and they proceeded to tell me that it never came through on their end. I asked for them to just please prepare me the two items that were missing and then they tried to charge me for them. I told them that I had already paid for them and they kept trying to argue with me saying no they didnt and then charged my card 17 more dollars before I even received the items and when the items were about to come out, asked if I was ready to pay for them. I was charged $67.54 in total and only received $49 worth of food. I would like to mention the young male who was resetting the tables, stayed truthful and held way higher morals than the two older ladies he was working with. He deserves all the recognition.. he was great and was the only one that was honest about seeing our food on the ticket in the kitchen. I dropped off all the food that I had originally bought (which we didnt eat because we were waiting for the rest of the items) and asked for a refund. Also overheard these two ladies talking poorly about management saying he thinks he controls everything etc. Lol. Great hiring Giovannis!! Send me my refund. Again.. shoutout to the NICE, HONEST young male he was great. Also the young dirty blonde called me a di*k when picking up my order because she thought my name was Richard .. cant make this up!
Apr 8th, 2024

Wonderful food and friendly staff. Chicken florentine and tiramisu are GREAT, highly recommend! If you get a salad, try the house dressing- it is a tomato vinaigrette and it is so good!
Apr 5th, 2024

Apr 5th, 2024

Best restaurant in Palestine. Such fine food and great service !!!
Mar 27th, 2024

Mar 25th, 2024