Honda Parts Direct

Mar 4th, 2022

3 stars
Aug 12th, 2021

(Translated by Google) Good afternoon, I already have more than a month waiting for an order and it has not arrived and the truth is that I no longer want it and I want to cancel and get my money back but they do not answer if someone knows how to tell me (Original) Buenas tardes ya tengo mas de un mes esperando un pedido y no me ha llegado y la verdad que ya no lo quiero y quiero cancelar y que me regresen mi dinero pero ni contestan si alguien sabe como que me diga
May 28th, 2021

CALL THEIR TOLL FREE NUMBER! (I put this first because a number of reviews I read were saying they couldn't get a hold of anyone) on to my review: I used their website to order a choke cable for my 2007 Honda Shadow Sabre and after I ordered I looked at their google reviews and got nervous. About a week after I submitted my order I hadn't heard from them and my order was still pending. I gave their main number a call and I got their voicemail and it was full. I was beginning to panic. I called the toll free number and got a hold of a guy in the parts department. He found my order and my part was in the shipment they received that day and he got it shipped. I received my part about a week later (yesterday). I looked up a couple videos on choke cable replacement and I just got my bike back together. I guess the moral of this review is to just be patient and call if you get worried. I didn't like the lack of communication from them when it seemed like nothing was happening... An e-mail to say it was ordered would have been nice or an estimated delivery date... But overall it was great!
Jun 23rd, 2022

Ordered parts for a customer's atv. They did say that shipping would take a little longer than usual. I don't fault them for that with the current supply chain issues. They had one part in stock and the other part on backorder slated to be there Nov 4, 2021. I sent an few emails looking for updates and never got a response. Finally called then on Nov 7,2021 and they said the backorder was pushed to dec. 6. Never bothered to send me an update stating that so I could let my customer know. I told them to cancel the one part and send me the part they had. It showed up 4 days later and the refund took longer, however the refund only included the price for the part, not the extra shipping and tax. I called and they tried to say that $30 shipping sounded reasonable for the part I received. They also said ups charges them a minimum of $17. I'm not going to bother with it anymore. They can keep the shipping and tax. That should make up for the hundreds of dollars that they WON'T make off of me in the future.
May 13th, 2021