Comfort Suites
-
1489 I 35 N Frontage Rd
New Braunfels, Texas 78130 - 830-643-1100
Chamber Rating
-
Wendy & Bob Baulch
Was charged $230 for my room that is typically less than $100. Okay. I get it. Supply and demand with the eclipse thing happening. I wish I would have known what their regular price was at the time I booked. My bad - but this isn't about the price. I travel quite frequently, so I can give a comparative review ... 1. Room smelled damp and moldy. 2. Carpets were sticky. 3. Couch sank down so much I thought it was broken. 4. No tissues in the bathroom to sneeze in or remove makeup or blow your nose 5. Shower would not drain without holding up the drain plug 6. TV hard mounted to wall and would not swivel to face bed or sitting area 7. And the bed .... .... 7a. Feet were above my head .... 7b. Edges so soft almost slipped off .... 7c. Sank so much could hardly roll over .... 7d. So unstable it would wake spouse when I moved .... 7e. Both sides of bed had same issues When the cashier was told about this, she was genuinely surprised that it was that bad. And that is the catch with hotels. Clientele get what they pay for. The folks who use Comfort Inn and Suites priced at $100 a night either know they are getting poor amenities and are happy to pay for them ... or they have know idea what a nice hotel is and expect them all to be like this ... or they need a place to crash for the night and this is much better than sleeping in a park ... or they expect to be up all night partying anyway so a garbage bed is just fine ... or they just cannot afford anything better so Comfort Inn and Suites obliges them with amenities that represent a national hotel chain on the bottom rung.
Apr 6th, 2024 -
Eddy B.
Be aware: This place is NOT a 3 star hotel, and this place does NOT have a restaurant as advertised online. I was very, very disappointed that they tricked me into booking my stay here. I would guarantee Im not the first person that fell for it either. This was such cheap business move by them. They should be ashamed. I will say, the lady working the front desk in the morning was wonderful and such a hard worker. Lastly, take pictures of your room and the damage already there. At this point, Im not trusting the owners/management to be honest and try to charge others for the damages.
Feb 13th, 2024 -
Robin Finn
Great until electricity went out. We were traveling with our grandkids and they were scared.
Jan 18th, 2024 -
Nancy Cunningham
It was clean and well taken care of and the breakfast was good.
Jan 8th, 2024 -
Janet Rainwater
It was a very nice place, the room was nice, and the location was great. And the breakfast was good. A definite stay again.
Jan 7th, 2024
About
Comfort Suites
The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. The Comfort Suites hotel in New Braunfels, TX will get you rested and ready to go for business or leisure. Our all-suites, smoke-free hotel is near Landa Park, The Sophienburg Museum and Archives and Natural Bridge Caverns. Our valued guests enjoy amenities that include free hot breakfast, free WiFi, free weekday newspaper, a fitness center, outdoor pool, guest laundry, business center with a computer with Internet, copy and fax and a meeting room with an overhead projector, wet bar and TV. Each spacious guest suite features a refrigerator, microwave, coffee maker, hair dryer, recharge device, iron and ironing board. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.
Contact Info
- 830-643-1100
Questions & Answers
Q What is the phone number for Comfort Suites?
A The phone number for Comfort Suites is: 830-643-1100.
Q Where is Comfort Suites located?
A Comfort Suites is located at 1489 I 35 N Frontage Rd, New Braunfels, Texas 78130
Q What is the internet address for Comfort Suites?
A The website (URL) for Comfort Suites is: https://www.choicehotels.com/texas/new-braunfels/comfort-suites-hotels/tx054?mc=llgoxxpx
Q How is Comfort Suites rated?
A Comfort Suites has a 3.7 Star Rating from 396 reviewers.
Related Categories
Ratings and Reviews
Comfort Suites
Overall Rating
Overall Rating
( 396 Reviews )Wendy & Bob Baulch on Google
Was charged $230 for my room that is typically less than $100. Okay. I get it. Supply and demand with the eclipse thing happening. I wish I would have known what their regular price was at the time I booked. My bad - but this isn't about the price.
I travel quite frequently, so I can give a comparative review ...
1. Room smelled damp and moldy.
2. Carpets were sticky.
3. Couch sank down so much I thought it was broken.
4. No tissues in the bathroom to sneeze in or remove makeup or blow your nose
5. Shower would not drain without holding up the drain plug
6. TV hard mounted to wall and would not swivel to face bed or sitting area
7. And the bed ....
.... 7a. Feet were above my head
.... 7b. Edges so soft almost slipped off
.... 7c. Sank so much could hardly roll over
.... 7d. So unstable it would wake spouse when I moved
.... 7e. Both sides of bed had same issues
When the cashier was told about this, she was genuinely surprised that it was that bad. And that is the catch with hotels. Clientele get what they pay for. The folks who use Comfort Inn and Suites priced at $100 a night either know they are getting poor amenities and are happy to pay for them ... or they have know idea what a nice hotel is and expect them all to be like this ... or they need a place to crash for the night and this is much better than sleeping in a park ... or they expect to be up all night partying anyway so a garbage bed is just fine ... or they just cannot afford anything better so Comfort Inn and Suites obliges them with amenities that represent a national hotel chain on the bottom rung.
Eddy B. on Google
Be aware: This place is NOT a 3 star hotel, and this place does NOT have a restaurant as advertised online. I was very, very disappointed that they tricked me into booking my stay here. I would guarantee Im not the first person that fell for it either. This was such cheap business move by them. They should be ashamed.
I will say, the lady working the front desk in the morning was wonderful and such a hard worker.
Lastly, take pictures of your room and the damage already there. At this point, Im not trusting the owners/management to be honest and try to charge others for the damages.
Robin Finn on Google
Great until electricity went out. We were traveling with our grandkids and they were scared.
Nancy Cunningham on Google
It was clean and well taken care of and the breakfast was good.
Janet Rainwater on Google
It was a very nice place, the room was nice, and the location was great. And the breakfast was good. A definite stay again.
Overall Rating
Overall Rating
( 396 Reviews )Write a Review
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