Floor & Decor

Apr 7th, 2024

Mar 31st, 2024

The Walmart of flooring
Feb 8th, 2024

Awesome selection
Feb 7th, 2024

As a loyal customer of Floor & Decor for several years, this store was a major disappointment when I went to make a ~$2000 purchase. We visited multiple times prior to this to get samples and find the flooring we wanted. We finally decided on the one we wanted, and the McKinney location had plenty in stock. I needed 65 boxes total (although we only planned to get 50 on this trip), and they showed to have 180 in stock. We drove two trucks an hour each way to make this purchase. Upon arrival, there was one pallet (36 boxes) on the floor, and 3 or 4 pallets stacked up behind it. I went to ask Becky, the cashier, if we could load 14 boxes on a cart, then they could bring down another full pallet of 36 instead of us having to load it onto a cart, then off the cart into the truck. Each box is 65 pounds. I was immediately met with rebuttal and complete unwillingness to help. She explained I would have to schedule that for pickup, they were completely booked up for the day, and it was quote "unsafe" for us to load 50 boxes by ourselves. I immediately became frustrated and explained we just drove 2 trucks an hour to come purchase a significant amount of tile, yet they were completely unwilling to do anything to make it happen. She called a young kid over, and he just said the same story she did. Then she called her manager over, and he continued to push back and say they didn't have the staff to lift one pallet up and drop it on the floor. This sounds like their problem, not the customer's problem. Very annoying. We proceeded to load the 36 boxes we could, and I planned to go to a different store for the remaining boxes. Between the time we purchased the 36 and loaded them into the truck ourselves, they magically found the resources to bring the pallet down. We were able to get the remaining 14 to make a total of 50 boxes, which is why I'm bumping from a 1 star to 2 star rating. I do not recommend this location to anyone by any means. If you plan to go in early on a Saturday to pickup your materials for your weekend project, DON'T. You will receive nothing but excuses, pushback, and helpless employees. I went to the Wylie location to purchase the remaining 13 boxes I needed and wished I would have gone there from the start. 5 star service, very helpful employees, and they even helped me load it on the cart AND my truck. Also, upon leaving, we drove right by the "customer pickup" area where they claimed to be booked up for the day. There was ONE truck there (already loaded), and the bay door was closed. They had more than enough resources to help their walk-in customers, just very poor management of people and time. Definitely won't be back to this store, or potentially any floor & decor after this poor experience. Please take your hard earned money elsewhere. TLDR; Walked in on a Saturday morning to buy a significant amount of tile flooring. Unhelpful employees and management made the experience way worse than it needed to be. Claimed to be "busy" but they weren't. Ultimately got what I needed, but it took lots of frustration to get there. Won't be back.
Feb 28th, 2024