Cooper Street Medical Clinic

Very friendly staff and excellent care!!
Feb 22nd, 2023

The best experience ever. I was a walk in and didnt wait hours like i normally would at a doctors office. I waited in my car the entire time due to having symptoms of covid, the nurse even brought me out a water while I filled out some paper work and was the sweetest lady ever. The doctor and nurse even came to my car to do all of my testing and every single person was so nice! Best place Ive ever been to. 10/10!
Feb 22nd, 2023

Feb 21st, 2023

Feb 16th, 2023

My husband and I both visited this practice. We were incorrectly charged for a few things, I was given a late/no show fee even though I had never been late or missed an appointment; he was charged twice for a test that should have only been charged once. When I called to fix the billing issue, the billing number went dead multiple times. It took over a month to get the issue resolved. I had to mention I was going to call my insurance company and claim medical fraud to finally get a call back from the billing manager to get the issue resolved. We were both supposed to receive referrals-- I ended up having to call them 3 times over a 6 week period to finally get a referral, my husband never got his. I never received a call back about my routine blood work, which I was told specifically by the doctor they call patients to go over blood work once results come back--whether it's all normal or not. We were very disappointed and could tell the doctor doesn't care about patients well being, it's definitely all about money. To get a physical here, patients have to sign a form that says they won't discuss any health issues or concerns that don't fall under routine wellness visits. If they do, the doctor will not perform the wellness exam, and will charge patient for preventative exam. Even if it's a chronic issue, like back pain, you're not allowed to mention it. We both felt like we weren't allowed to ask any questions for fear of our physical appointment being canceled and the appointment turning into preventative. Unfortunately, we felt like this practice was just out to get as much money as they could from us.
Mar 14th, 2023