Caliber Collision

Linda Appiah Ofosuhene _{on Google}

Apr 8th, 2024

I needed my truck door fix and Caliber did an excellent job on it. There was periodic updates and the customer service was also awesome

Britney Fedor _{on Google}

Mar 22nd, 2024

Wonderful experience!

Christina L. _{on Google}

Mar 20th, 2024

Mr. Chris kept me in the loop of the status repairs and cost. My vehicle was ready a week earlier than scheduled. Thank you!

Roger Wazoua _{on Google}

Mar 13th, 2024

If you want perfect and top notch service with peace of mind. Caliber Collision is the place to go. My Mercedes was involved in an accident, I brought it in, and came back for it. It was completely new. The work was perfect, I mean, as if nothing haf happened to the car. What i love the most is the firefly, kindness and the professionalism of the customer care. Kori Sutton and team at Caliber Colision Mansfield TX, Chapeau!!! You guys know your stuff.

Martin Junior Mapa _{on Google}

Mar 19th, 2024

Where do I even begin....
After bringing my car to this establishment, I am now driving around with a car that got additional damage to when I first brought the car in. When I noticed the damage I contacted them and they told me they would make it right. The only issue was that it is the end of month and their workload is fairly high. I understood because they already had my car for over a month and I just wanted everything to be fixed and never go back. From the date I am posting this, it is the middle of the month and I have yet to hear from them.. Hence this review.
The encounter I have had with this collision center was nothing but short of a disaster. I brought in my car for what should have been a straightforward repair with minimal damage, and the entire process turned into an absurdly prolonged process.
The frustration I have had with this collision center reached new heights when I had to take multiple days off work in order to come and collect my vehicle after a very long time, after changing my pick up time two times and getting told the day off pickup that it would not be ready. The timeframe for fixing such minimal damage was prolonged and extremally inconvenient. The person who was working with me (Thomas), he tried his best but his communication towards the end was not the best at all. The lack of consideration towards their my time and my vehicle is truly disheartening.
In an era where customer service should be a priority, this Caliber Collision is not up to par. Don't get me wrong, other Caliber Collisions may be different and I am only speaking about this particular one. I would strongly encourage others to explore different locations. Its disheartening to witness such a lack of professionalism and commitment to my satisfaction in which should be a straightforward repair.