Scoggin-Dickey Subaru

austin wofford _{on Google}

Mar 24th, 2024

This place is great, Ceasar was a pleasure to work with. Got me in the exact car I wanted and I drove off the same day. I did not dread any step of the process at all.
Thanks for all the hard work, I love my Subaru.

Macro Media _{on Google}

Feb 13th, 2024

My partner and I live in Houston and drove to Lubbock, Texas (8-hour drive) to purchase a 2024 Subaru Crosstrek Sport that was held for us. We drove there, picked up the vehicle, and drove back.
When we arrived, there were scuff marks on the door interior trims and paint was scratched from coming off the truck. The dealership guaranteed they could have it taken care of the next day since the service department was closing for the day. We said thats fine since we had to leave the following day in the morning to begin our drive back home.
The next day we got a call in the evening letting us know the vehicle wasnt quite ready because the paint had to dry. However, we would be able to pick it up in the morning to begin our drive home. Sounds good.
The next morning when we received the vehicle, we noticed the scuffs in the interior were still visible, and the scratch on the exterior paint was buffed into a smear. Since we were short on time, we had no choice but to drive our brand-new 2024 Subaru Crosstrek back home in its existing condition.
After arriving home, we realized we never received our wheel-locks we purchased for $199 suggested to us and that the PSI on each of our tires on the Subaru app were overinflated at 50 psi. We were not sure if this was normal for the vehicle since it was new and we are not car savvy. During the sale we were upsold on wheel-locks for $199. The same wheel-locks are sold for $54.95 at the dealership in my area.
We contacted the dealership to let them know and they apologized and would have it shipped via Fed-ex.
Overall, we were grateful the dealership held the vehicle for us since it was not in stock at many dealerships in Texas. However, the mishaps that followed made us feel somewhat regretful of our decision selecting this dealership because our vehicle didn't come out as we hoped for a brand-new vehicle.
Our safety was put at risk because proper maintenance was not followed for deflating the air of the tires after coming off the truck. (We drove 8 hours on tires overinflated at 50 psi. Accidentally driving over a pothole could have led to a serious accident.)
Scuffs were still visible on the interior door trims and the scratch on the exterior paint was buffed into a smear mark.
The overpriced wheel-locks we were upsold on were never received. Communications attempts inquiring about the whereabouts of our wheels were ignored.