Gene Messer Ford Lubbock

Paul Mercado _{on Google}

Sep 15th, 2021

It was a great service. They checked everything and explained to me and everything was good and ready to go.

Elbe Biniam _{on Google}

Sep 13th, 2021

Monica is great she was so helpful throughout my entire process here, she's the best!

Geoff Britzke _{on Google}

Sep 13th, 2021

This place does tend to advertise cheaper prices for buying new cars, but save yourself some grief and pay the extra grand or two somewhere else. Apologies for the length below, but the bottom line is they seemingly deceive customers with features and prices, and then stop dealing with you after you've bought the car.
Overall experience was seemingly okay day of. I bought a new 2020 F-150 at the end of last year. I texted a lot with my salesperson before hand, and was trying to decide between 3 different trucks. Eventually we found a truck and price we/his boss could agree on. I drove 3 hours to do the paperwork and take the truck home.
I showed up, and the truck was parked in a show lane of sorts with the window sticker removed, and with extra features added that no online pictures showed, and were not fully discussed to include a window tint, different mats, foot rails, and a spray-in bed liner. This obviously increased the price. Also, there was a noticable dent on the front hood that wasn't in any pictures and had no knowledge of until I got there. I It felt like they were a bit harsh on my trade-in vehicle, but cited mechanical problems that I had no knowledge of. They offered $500 off for the dent, but I negotiated to have the dent repaired locally in my city organized by a repair shop of their choice and was included in the contract.
Eventually made it through the sales piece and the finance piece, because to get the advertised price, you have to finance through them. I took the truck home that night in relatively good spirits. A repair shop reached out once to schedule a date, but their openings were during a holiday I'd be out of town, so I told them I'd call them back. When I did, they had no knowledge of any agreement to repair a dent, and wanted a dealership contact which I didn't have to confirm. I went looking through my contract, which took a few weeks and some prompting to arrive for whatever reason, and the page with services owed had been removed. So I still have a dent in my hood.
My biggest issue though, is the axle ratio. I was specifically looking for a truck with over 12,000 lbs towing capacity, and needed a 3.55 axle ratio to do that comfortably. The salesperson confirmed multiple times that my truck was equipped to do that via text and in person, and even told me I was lucky to have a 20' wheel because that supports the higher towing. I eventually found the window sticker under the a seat weeks later and noticed that it said 3.31 for the ratio which would drop my capacity under my threshold, but despite reaching out multiple times over the last several months, I've been getting no reply. I have other small complaints too, like the lack of a brake controller on a truck with a towing package, but they are minor and not worth going in depth on.
So all that said, they act pretty friendly and my actual experience there was fine enough, but I regret having bought through them. I'd recommend going somewhere else if you're able.
September Update:
Have called the number referred below twice and been told the manager was unavailable. I've left my phone number but received no return call. I still haven't had the dent repaired.