ADT Security Services, LLC.

Purchased a new security system and had ADT come out and prewire our home; only to find out they did all wireless. Also, they added an extended warranty that I didn't ask for, which you will need, due to the numerous service calls they have had to make and all the equipment they have had to replace. DO NOT PURCHASE FROM THEM!!!!! Worst service I have had from a provider.
Jul 12th, 2021

Pirates is what they are. I would never use ADT again. They are thieves!
Apr 10th, 2021

First, I have been an ADT customer for over 25 years! Today, I have been on phone with them for 1 hour and 20 minutes trying to cancel my service. My contract is up May 14th and I told them that was when I wanted to cancel. They told me it would cancel on the 12th and I would owe a $50.00 early cancellation fee. I said no, I want to cancel on May 14th. She said she had to put me on hold and talk to book keeping. That was 30 minutes ago. STAY AWAY FROM THESE LEECHES. Once they latch onto you, they will not let go.
Mar 27th, 2021

ADT has to be the absolute worst company to have to protect your home. There sub contractors safe heaven is just as bad. We had our alarm installed into our brand new home in October of 2020 and have been having issues since day freaking one. We have complained and complained time and time again. An abundance of techs have been to our home to "fix" the issues and it still goes unresolved. When we talk about getting out of the contract due to poor service and tech experience we are advised that we have to pay an early term fee. They lie and say you are on the schedule and you take time out of your day and no one shows and they don't call to tell you nor put you on the schedule. They say a branch manager is going to call and no one calls. My home was almost broken into three weeks ago and my alarm did not go off. Guess who was my alarm, my freaking next door neighbor. You think ADT really cares about their customer? No they don't. Its all about the money to them, they could careless if you and your family is safe while so call monitoring your home. I have made a second full time job out of calling them and complaining. At this point i hate i ever had any dealings with adt(safe heaven) who ever put this mess in our home. If i could give them negative stars i would. No one is being held accountable for anything but us being bonded to this scam of a contract. If they come to your door don't even open it your are selling your soul to the devils themselves and they will get you for all you have. In the middle of a pandemic and no sense of urgency or anything is shown not once.
Apr 22nd, 2021

I do not recommend it, 1st know that they install it are subcontractors and owners of the contract that you sign. customer service is a disaster, the times I have, called to report that I have a lot of problems with your product they send me to speak to SAFETY STREET because ADT is not responsible, it seems to me that "ADT" is a screen and not a company, DO NOT SIGN ANY CONTRACT !!! I thought I was talking to an ADT representative when I let him into my house because he had an ADT ID (the bait) around his neck, but no, they are subcontractors and owners of the contract that you sign. I just want to cancel this service and forget that ADT and SAFETY STREET exist, but since I called 10 days after the installation I can’t cancel and I told them that I did not want to pay so much for a service that does not serve me and I CAN’T CHANGE TO A MORE ECONOMIC PLAN BECAUSE 3 DAYS PASSED AND I NO LONGER HAVE THE OPTION TO CHANGE THE PLAN !!! THIS IS A LIE 👇🏻👇🏻👇🏻👇🏻👇🏻
Mar 2nd, 2021