Vio Security, LLC

Rafael Chavez _{on Google}

Jan 18th, 2023

GHS turned into Vio. We attempted to cancel twice through a written letter. After multiple attempts we got it done. Or so we thought. Instead of canceling they transferred our account to ADT. It took me days to cancel with ADT (thats another review for ADT). Vio costed me me money but not importantly my time. Negligent and dishonest company.

Timothy M. _{on Yelp}

Dec 1st, 2022

Comically Bad.  Vio Security sales. Always answers the phone.  Vio Customer Service is a black hole of frustrating and poorly trained, incapable call center lackeys who cannot dispatch service to my place of business. They are in the midst of a catastrophic merger and I would avoid VIO as they have no idea who their own customers are let alone protect your home or business assets.

Tamra Harrington _{on Google}

Oct 11th, 2022

VERY PROFESSIONAL AND POLITE... HELPED MY FAMILY THROUGH A VERY DIFFICULT TIME... I WOULD LIKE TO ACKNOWLEDGE MR. ROB DANIELS FOR ALL HIS HELP AND HIS KINDNESS... THANK YOU SIR...

Johnna Pitkin _{on Google}

Sep 28th, 2022

Words cannot express the disappointment and regret I have with using this company. They are crooks. Lock you into a price, say one thing when selling and it's another in contract!!! Read EVERYTHING! Won't let you out of a contract, even for military. The sales men pressured us big time. Way to expensive! We now have ADT. Great service actually has recording available which VIO charges you extra for, no contract and DID NOT make us finance equipment. Horrible condescending conversations. Don't waste your time here.

Maria M. _{on Yelp}

Nov 21st, 2022

We moved and this company does not service the alarm where we currently moved to.  They offered to move the alarm from our previous location but why would I move an inferior alarm system to the home we are at now.  They asked us to disconnect the alarm where we were living at previously and have failed to let us out of contract.  They are no longer monitoring our home where we were and still will not let us out of contract.  Other companies let you out of contract when you move.  Beware this one does not!  I understand we still have some time left but even then other companies do not charge you for leaving.  At least if could work out a solution where we could pay less for letting us out but the amount they want to charge us is exorbitant.  We had to move for health reasons and they still don't care.  Be careful with this company.