Molina Healthcare of Texas

This is literally the worst insurance company Ive ever dealt with. Huge mistake. Do not sign up with them
Feb 15th, 2023

I got Molina from Market place and it showed my PCP was covered & bought high dollar policy. When time came for yearly checkup, I called my PCP & they told me call Molina to change your PCP and I did that but Molina told me to tell PCP to call provider help Desk. Then got call from PCP to call Molina to change provider after they called help desk. Until know unresolved. I been calling both side for past 7 weeks but no outcome and Yes Molina insurance must be investigate.
Feb 10th, 2023

I would give 0 stars if I could, and now it is too late to change providers. The online portal is out of date, with 99% of the providers listed not accepting Molina. Even the primary care doctor on my card had not been in Network for years. They sent me a PDF of doctors that was out of date as well. I had to go to a CVS minute clinic. I pray I don't get anything serious this year, as I doubt any specialists accept them. I live across the street from a major hospital and none of the doctors in their clinic accept them. Now I find out Walgreens won't even fill their prescriptions. What a nightmare! And that response below????? Why don't they fix the problems??, there are a few hundred complaints here. They also lost a pretty big class action lawsuit here in Texas as well. Do NOT get insurance with this company. Update: I called and told them to find me a female primary care near me since I could not find one in the portal or PDF they sent. They gave me a new "female" doctor and I went to an appointment. A male doctor walked in, that was the doctor they gave me. The clinic was in a run down strip mall in a shifty neighborhood. The doctor seemed nice enough, and after conducting some tests determined I needed to see 3 specialists. They cannot find me specialists within the network (they only found one). His staff is using the same outdated online portal probably to try and find the specialists. The email Molina provides below is useless, I tried it and have not heard back. I have now gone on to report them to the Texas State Insurance department. Hopefully they can help or find a way for me to pay cash and Molina to reimburse me for the visits and any follow up.
Feb 6th, 2023

The worst insurance ever! My pain management Dr. Called in my monthly meds only for the pharmacist to advise me Molina only pays for 10 days of medication! Craziest s&!+ Ive ever heard. So out of my pocket for prescriptions cost while Im on social security!!! This has to be illegal to give substandard @$$ coverage. Ill certainly be looking for another provider. Also Im having heart conditions that word me to see a cardiologist guess what cant find one through Molina! Guess I have to pray I dont drop dead! Molina should be ashamed!! MOLINA SHOULD Be INVESTIGATED AND RAN OUT OF BUSINESS, LIKE YESTERDAY!
Jan 3rd, 2023

This is the worst insurance Ive ever been on! Especially their transportation! access to care the transportation line is the absolute worst! Access to care are by far the rudest transportation line Ive ever dealt with. I had to miss my dentist appointment because they couldnt come up with a transportation company to take me although in the past they came up with someone a day prior but recently they got so ridiculously strict that instead of taking care of that issue they told me to reschedule my appointment and go another day! Unbelievable! I told the dentist office that and they unfortunately couldnt reschedule me and no other dentists take dentaquest through molina and not only did it cost me a dentist appointment but I was finally able to see a better primary care physician but they told me the transportation company they assigned me to is booked and your ride was rejected although Im on Medicaid! I couldnt believe it! So I told them because they were booked I had no choice but to cancel but after I was told that they were booked they said oh we are not booked but now you canceled and its too late although they told me they were booked is why I canceled in the first place, they ended up telling me something different at the drop of a hat making me feel guilty and I lost my appointment to my dentist and my primary care that I desperately needed because of access to care and they even had the nerve to tell me just because of that, the company couldnt take me anymore when THEY are the ones that turned down my ride and said they were booked! they were rude and hostile and couldnt even say they were sorry and have no manners! And they only transport you to local doctors when no local providers take my insurance and the only ones that are in network are a little farther but they wont take you?! What a joke! Ill be switching back to United healthcare because at least their customer service is better and they dont turn down rides like access does because I can honestly say I am burned out on the rude customer service and abuse from molina/access to care..
Jan 23rd, 2023