ACE Cash Express, Inc.

Christine Tollifson _{on Google}

Sep 3rd, 2021

Friendly staff and this company provides a plethora of products that anyone would find useful.

Melissa Gamez _{on Google}

Jul 12th, 2021

On my web based account I had a payoff amount of $420.00. My payments were for $375 every two weeks with my most recent payment due on July 9. On July 5th I used a credit card to pay $300 on my account then had 80 in my bank account to cover the $76 that was due for the 9 of this July. Well Ace posted a payment on July 9 for $120 the remainder of the loan. So it was declined. But in between these days I called the 1-800 to call to let them know but received a message to enter my number and someone would call me back. No one ever called me back. So then by the 12 of July they charged me $1,400. When I had already paid off the principle and estimated interest for the loan from April 21 to October 21 for a total of $4,300. I have already overpaid that amount and before my loan has matured and am being given a fee for there bad customer service. When you call the cooperate call center in New Jersey they are rude and demand the money and have no idea how to look up your account. If you don’t agree with Al or Norman the hang up on you and get very disrespectful. It’s a horrible experience and there has to be a better way to work on your credit. I was able to pay the $120 that was due. I paid 5,000 on a loan by July on a loan that didn’t mature until October 21 to only be given an extra fee of that $1,400 for bad customer service. It’s horrible but I have my contract and bank statements so hopefully any reputable future lender will look at that and see what has happened.

C J _{on Google}

May 9th, 2020

Careful, I mean Ace Cash.

InspiredByJay _{on Google}

Mar 16th, 2020

Someone used my social security number to get a loan in 2018. This means that there is no verification for identity in this company. I just found out about this event on January 21, 2020. I have inquired with the store near me. I was also able to get in contact with the store the person used. And I even called the corporate office. No one was able to help me and the corporate office has not returned my phone call.