Michaels Headquarters

While the corporate office staff was responsive, the local store I called about has completely turned me away (Sparks, NV). Terrible service and rude staff. I hate Hobby Lobby's business practices, but there are other craft supply stores online. Michael's has lost my business, but I seriously doubt they care.
Mar 23rd, 2024

Ok so, I visited the a Houston store February 16th, (in a plaza across from Torchys Tacos) afternoon for the first time to get a paint-by-number kit. Unfortunately, there was no greeting when I entered. Despite my excitement, I noticed an older white man with gray hair following me, and other associates in my aisle seemed to be pretending to stock shelves. As I took my time exploring and budgeting, I saw a sale sign. The main associate following me assured me that all items were on sale, but later I discovered it was only buy one get one 50% off for ARTIST LOFT brand items. Despite the confusion, I happily shopped and picked up four paint by number kits within that brand with other stuff with in the brand on sale. However, the constant surveillance continued, and even my 4-year-old guest noticed. At the checkout, the cashier lacked enthusiasm and customer service skills. When I inquired about the prices, she insisted they were all regular priced, but after paging the associate from the floor, the confusion escalated. The associate that was following us come upfront, confirmed that many items were on sale, but at the checkout, he claimed only the brushes I had were on the "sale list." This discrepancy, coupled with the unwelcoming experience, led me to leave everything and exit the store, frustrated is an understatement. The kid was heartbroken! To avoid discrimination and create a friendlier environment, diversity and inclusive training are crucial for this whole staff. My initial experience with Michael's was a nightmare, and I won't be returning. From these other reviews it seems Michael's needs a whole new crews!
Feb 27th, 2024

I've shopped at Michael's in Belleville, Ontario for many years. Recently I visited Michael's and learned that the regular checkout area was turned into self checkouts exclusively with no other option for payment. I explained that I don't use self checkouts and was told that was the only way to pay now. Trying to force people to use self checkouts is just wrong and a good way to go out of business fast. I left the store, left my cart and unpaid items behind and I won't be back.
Feb 24th, 2024

Excellent service. Replaced a part that broke.
Feb 16th, 2024

I haven't been overly impressed with the Michaels in Flemington NJ location. There appears to be a LP person always following people. It makes for an unpleasant shopping experience. I left each time when I saw this. In the past year I spent less money and time in the stores because of this.
Feb 7th, 2024