AutoZone Auto Parts

I wish I'd have got the young man's name to help me but he was very pleasant when he helped me with my needs got everything that I came in to
Mar 28th, 2024

To make a long story short, the store manager David said that I will get a full refund for my battery if my problem is the alternator. Turns out it was the problem. After 3 days of going back and forth to autozone, communicating to multiple associates and being told that they will not give refund and trying to give me store credit, I was given my refund and my old battery. It took me calling their District Manager Waulfield Kelley, explaining the situation to get my refund back. As a Store Manager myself, I understand the value of honoring your word. You cannot communicate to a customer that you will provide a refund and then decide to not honor it, because you realize in this situation, it goes against your company policy. I would imagine that this isnt the first time David has made a promise and broken it. As the customer, I do not have to except that. Its poor customer service. This experience from the store level shows me that their customers are not valuable to them. Honor your word. From the corporate level, Mr. Kelley worked swiftly to resolve my issue and for that I appreciate him. What he did and what the store is doing are not the same. A coaching conversation is needed and training on customer service is needed as well.
Mar 27th, 2024

10 star google review goes out to Amanda for great knowledgeable service on my business car. I couldn't have trusted anybody else but you
Mar 26th, 2024

Amanda was very helpful checking my old battery and installing the new one. Thank You! That day was extremely cold and she did not hesitate to help me.
Jan 24th, 2024

Good treatment and good service.
Jan 19th, 2024