Sassafras Seafood Kitchen

Sep 15th, 2013

I go for the Saint Arnold beer and the Tilapia daily special. The dirty rice is awesome, and the jalapeño corn bread is a must. The boudin balls and fries go great with beer. Diago is always helpful and attentive. I liked their crawfish last year, can't wait for it to be in season again.
Mar 22nd, 2013

Food is average, but the fried alligator is awesome.
Mar 26th, 2012

well this is a hard review to write. We like to support local non-chain establishments but this place has gone down hard. We were regulars for take out but things have definitely changed. The food quality and customer service is bad!! We called in a pick up order - 1.They didn't have half the items on the menu on a friday night at 6:20pm 2.We called in the order but 20 mins into the wait time, they called and said they didn't have the ribeye we ordered we had to order something else but my husband was already on the way to pick it up. 3.The order was still wrong and we were charged for items we did not order 4.The calimari appetizer was burnt and cooked with rancid oil 5.The spinach dip appetizer was not mixed and contained large clumps of cream cheese 6.Pecan Crusted Trout was overcooked and literally tasted like cardboard When we called to talk to them about how horrible the food was, they said that we could come back and they would take the items off the ticket - Really!! Another trip to Sassafras so they can give money back on those items, well that isn't what they did. They gave us some of the money and a $20 certificate? We aren't going back so the $20 certificate is worthless. When I called the owner - Diego he said that I had to bring the other food back to get the rest of the money so another trip and when I said that this would be a forth trip to them in one night his comment was "that is not my problem". So 4th trip but Diego called the police when I came in with the food. He and the cashier told us that they were giving us the money back and went in the back acting like they were processing the credit but they were waiting until the police arrived. So the police arrived and they had to give the $20 in cash instead of certificate. Amazing that these guys called the cops on their own customer then the resolution with the cops was that they had to pay for the food they told us to return. Pathetic, they are running off their local customers over stupidly bad customer service and even worst product quality.
May 30th, 2013