Doneraki

1960 Location - We ordered carry out on a Saturday evening for our first experience with this restaurant. We put in our order asking that it be ready in 30 minutes, it was early in the evening, figured it would give them plenty of time and give us a second to run a errand. They said they would have it ready in 15... ok fine they can't accommodate our timing request, no big deal. We can run our errand later. We show up in 15 to the response, you requested it be ready in 30.... ok fine, miscommunication apparently. 45 minutes goes by and we ask where our food is, it will be right out, let me go check on it. Manager comes out and appollogies, we're irritated at this point but fine, as long as the food is good, it's a restaurant these things happen right. We get home and start to eat, the queso tastes like velveta. Again "texmex" it's to be expected sometimes. The salsa is pretty good, the meat looks good so we're getting ready to dig in, I make a fajita and get a few bites into it when we unwrap one of the pre-made tacos to find a large ugly smashed bug. It wasn't like this guy just wandered into mix here. Maybe they have so many that this happens and no one notices but it looked more like one of the cooks got chewed on a little bit and this was his idea of just desserts. One of us gets sick the other is queasy (most likely psychological I hope). We return the food and have another talk with the manager. His reply is an apology (great that's what he should be offering here) followed immediately by "this type of thing doesn't happen here, this isn't that type of establishment" ok now you've gone from apologetic to calling us liars in essence ( Not his intention or his tone mind you, but it showed a complete lack of tact in the situation. ). And then of course trying to make it right offers us a free gift card. Are you kidding? We just got a bug in our food and horrible service as our first impression with your establishment. He would have been better off assuring us that it wouldn't happen again and left it at that. Poor management, poor service, and a bug in the pre-made food. I think that about sums it up and everyone thinking of going to get food at this place gets a chance to read this BEFORE they do. Obviously we won't be going back and we're filing a complaint with the health department.
Jun 30th, 2012

My wife and I will not go there again! I use to go there regularly since the 80s due to new ownership from hurricane Ike. I would try a different location not at this location on Fulton. The Chicken mole and carnitas there is not the same and taste bland and unseasoned
Oct 19th, 2002

Nov 20th, 2001