JCPenney Portraits

Jan 24th, 2022

Mar 24th, 2021

BOOK WITH SIXTO! Sixto did a wonderful job capturing these memories of us. He made us feel very welcomed and comfortable, we were cracking jokes the entire time so it felt authentic and not scripted whatsoever. We don't live on this side of town but the experience was worth the 50min trip. We will be back!
Mar 1st, 2020

So I went to this jc penny to get portrait pictures with my family for mothers day. We drove for almost 30 minutes and when we got there they asked us if we had an appointment, we said No so they said they will take us as walk in but will put us on hold when someone with an appointment showed up. They started with my kids and an appointment showed up almost 35 minutes to her appointment time. The photographer stopped and worked with the family. The point I am driving here is that, that lady made us wait there for almost two hours and will later tell us to leave and come back. I told her No. One, the worst customer service I had ever seen, there was little or no communications with us, Two, there was no professional ethics exhibited and three the pictures were sub standard for a professional portrait. My issues were that she was on her phone all the time, waisted time with the appointment and knew fully well that she did not want to take the pictures, shot down her studio, and did not say a word to my family and I as we sat in there. Then another lady walks in and she attends to the lady and then tells us she cant do it. I told her that she will because she had deliberately waited not saying a word and now she was saying its closing time and she will have to reschedule. I told her we were going to take the pictures that day. She goes back and turns her equipment on and worst photographer I have ever encounter. She asked my kids to kneel for her to take them pictures, she will not even give instructions on how to pose, my husband and I had to intervene. When I saw the finally product, being disappointed was an understatement. Long story short, this photographer was very unprofessional, no customer service and I wonder what kind of experience she has. I asked her name but I will spare her here by not writing her name here. I saw some great pictures there that were exhibited, but this photographer was a nightmare to my mothers day attempt to get pictures. We decided on two pictures that we did not like just because we came from far. If there was zero star, that is what I would award this place.
Feb 26th, 2020

They were very professional and nice in general.
Feb 18th, 2020