Ameri Path

I received the run around, hard to reach in terms of billing.
Jul 11th, 2018

I have an invoice problem with Ameripath. Invoice is full of mistakes. I started with first they sent me a direct invoice instead of billing or contact first to my insurance company. I asked my Doctors Office, they told that they gave my full insurance information correctlt to the AmeripPath. But there was an unrelated insurance company's name and that is why thet invoiced total amount direclt to me. I first started solving this problem (a long problem story just beginning). Problems on my invoice come from both Ameripath's unprofessional service approach and Macori (insurance company's mistake, Macori also works very unprofessionally, it was University of Houston's contracted insurance company for students, especially internationals have to buy). When two parties (both insurance company and AmeriPatht together) make many mistakes, think about the challenge how you explain and correct these mistakes talking to both companies seperately. I talked to insurance company, they told me to show the last document/statement they sent to me to the Ameripath, instead of calling Ameripath and telling AmeriPath what should I (patient) have had paid. Tragedy and comedy, when you look into invoice you can easily understand the mistake. Instead of getting my overpayment back, Ameripath invoice shows that I owe them because of their mistakenly put last record in the invoice (this is the same amount I paid AmeriPath and balance of my payment; they also couldn't have explained how they put that record). When All paytment in the invoice added (both my payment and my insurance company's payments), the sum is more than invoiced service amount. At the end of the invoice a record named as "Contractual Adjustment" was added to the invoice. This is equal to the amount what I paid to AmeriPath and balances off my payment to zero. Because of this last incorrect record, invoice shows I owe to AmeriPath instead of AmeriPath owes me. If I pay the balance of this invoice to AmeriPath, this means I and my insurance will be paying more than 40% of the invoice amount. I called them in September 30,2013 for the solution of the problem. Today Nov 11, 2013. 42 days passed. Ameripath, instead of looking into its invoice and correct it and refund, it preferred sending the same invoice again. Very very very UNPROFESSIONAL service. This approach and the invoice is a shame for AmeriPath. I have all invoices and all the story. I can give all these to the press who interested and tell the story from the beginning. Why there is not negative stars both AmeriPath does not deserve any star but a lot negative stars. In order to publish my problem, I had to select one star (one star here means HATED IT; I am more than I hated...). This INVOICE and APPROACH a SHAME for a COMPANY especially making BUSINESS in SERVICE INDUSTRY. I hope nobody encounters such a problem. Vedat KONYALI
Sep 13th, 2014