Memorial MRI & Diagnostic Women's Center

Office visit was great! Front desk employees were super nice and very clear on what I needed to do and easy to talk to and ask questions. Technician was even better. Very polite and professional, I felt very comfortable at all times, she did amazing inserting my iv. I told her after the CT scan that I was in a bit of pain and we were waiting on the CT scan to follow up with my Dr. She said she would put them in Stat and should hear something today or Monday. The results were not rushed and are still not in. My dr appointment is at lunch time to go over the results and I am having a hard time reaching someone to help me at the imaging center.
Apr 4th, 2024

Had a CT done there today 3-14-24, and everything was great. Staff super nice and quick check in. My Doctor had the results in about 3 hours. I highly recommend.
Mar 13th, 2024

Stupid place has their operating hours as 7am-5pm online but they dont open until 8am
Feb 15th, 2024

I had scheduled an appointment over the phone, which turned out to be the first indication that I should have chosen another facility. Initially, I was informed by a representative that my insurance was not accepted. However, after verifying with my insurance provider, it was confirmed that this was not the case. Moreover, during interactions with the MRI billing representative, there was a lack of professionalism, and the representative repeatedly misstated the procedure despite my attempts to correct her. On the day of my appointment, scheduled for Friday, January 19th, 2024, at 1:00, I was instructed to arrive an hour early. Upon arrival, I was given an iodine-based solution to drink, which I later discovered I was not supposed to consume. After 15 minutes, another staff member informed me of the error and assured me that I did not need to continue drinking it. Subsequently, I waited for 45 minutes before requesting to speak with the office manager, with whom I shared my frustrations. Despite expressing my disappointment, I was only offered a gas card as compensation for my time, which I declined, as I believe the staff should be adequately trained and processes should be improved for better communication and efficiency. Overall, my experience at this location was unsatisfactory, and I hope that this feedback will be used constructively for future improvements.
Feb 6th, 2024

This place did an MRI on my knee April on 2022 I paid what they said was my portion well 21 months later I get a bill for 31.77 I kid you not 21 months it took for a bill to be generated and they expect me to pay I think not and then told me the only way to write it off is to cancel what my insurance paid and have me pay self pay of over 400 bucks I mean do they think Im stupid I think not do the right thing here. Let me what your thought are to this would you pay or not
Jan 29th, 2024