Molina Healthcare of Texas Regional Office

Sarah Lovelady _{on ChamberofCommerce.com}

Nov 29th, 2022

I have had Molina Marketplace Insurance for the last couple of years now and I only had a problem once with it. Now that I understand how to use the insurance I have had awesome service from them. I have had a couple of surgeries now and I have been taken great care of. My Doctors and hospitals have been great. They have added more Doctors and hospitals also so it is much easier to find great doctors. I recommend Molina to whomever is looking for good or great marketplace insurance. They have really improved also in the last couple of years now.

Safia Javed _{on Google}

Oct 17th, 2021

I need an in network dermatologist with molina, anyone know of a Dr.?

Cynthia Foster _{on Google}

Oct 16th, 2021

Molina Healthcare would have a negative rating if it was possible. I have been on the phone with Molina for two days and for multiple hours at a time!! There is a restriction on my account saying I'm in my grace period even though I'm not. My account is paid through 10/31/21. So now I can't get my prescriptions nor can I get any kind of medical treatment because Molina will not cover any costs due to this restriction. I have spoken to member services several times and they have escalated my case twice but still no resolution. I have spoken to the billing department who says I need to speak to member services to get the restriction removed. However, member services claims they do not have the capability of removing restrictions. I have also spoken with the lead line and they cannot resolve this issue. So, in the meantime, I being transferred all over the world to every department and yet nobody at Molina knows how to remove the restriction that shouldn't be on my account in the first place. Some of the reps have tried their best to be accommodating while others have been very rude. Overall experience with Molina has been horribly incompetent. If I am unable to get my prescriptions today I run the risk of having a stroke or heart attack and possibly diabetic coma since that is what the prescriptions are for preventing. I can foresee a lawsuit if not from me or it will be someone else if they don't get issues like this resolved in a timely manner. UPDATE: Finally spoke with a lead line which is what they call a supervisor. This rude supervisor just told me there was nothing she could do and that the issue had already been escalated which is a 72 hour turnaround after I was told by two reps in member services it was a 2 hour turnaround. This supervisor also told me to pay out of pocket for my prescriptions. UNACCEPTABLE!!! I am so angry that I am reporting this to every state agency that will listen. Molina Healthcare needs to get it together or shut down!

Toni Mullen _{on Google}

Oct 15th, 2021

If I could give you guys a negative rating, I would, you currently have decided to mess up our insurance after we met our out of pocket & our cardholder switched from my dad to my mom after he had to switch to Medicaid after turning 65, then you proceeded to not fix it & now my mom is going without medicines she needs which also keep her from being in tremendous amounts of pain. Not only that though, you have decided to not cancel a 2nd accidental premium payment for this month & we can't even pay out of pocket. We're so switching to BCBS again next year cause you are horrible at helping anyone much less your supposed "customers".

Mariela Mendoza _{on Google}

Sep 24th, 2021

(Translated by Google) My husband recently switched to this insurance and it is so lousy that we have not yet been able to contact a customer service operator. Despite the fact that we have lasted up to 1 hour on standby and on one occasion they pretended they were going to answer the call but they hung up. He does not have the insurance card or identification number and it seems that only a miracle will have to happen for him to obtain it. I only got a letter that has been included in the insurance but nothing more. He has not been able to be treated at the clinic. I find it disrespectful that they don't bother to answer calls or hire more staff to do this work.
(Original)
Mi esposo cambio recientemente a este seguro y es tan pésimo que aun no hemos podido contactar con algún operador de servicio al cliente. A pesar de que hemos durado hasta 1 hora en espera y en una oportunidad hicieron como que iban a responder la llamada pero colgaron. Él no tiene el carnet o número de identificación del seguro y parece que solo un milagro tendrá que ocurrir para que lo pueda obtener. Solo le llego una carta de que ha sido incluído al seguro pero nada mas. No ha podido ser atendido en la clinica. Me parece una falta de respeto que no se tomen la molestia de responder las llamadas o contratar más personal para realizar dicha labor.