Veteran Energy

Years ago, Veteran Energy provided competitive rates and good customer service by people located within the U.S. Now that the company changed hands, all calls are routed to a call center in Central America. Expect to be waited on by clueless people who can't figure out what you are saying-even for the most simplest of things and have heavy hard to understand accents. They will also lie to you about being in the US replete with fake American sounding names like Mike and Mandy. Garbage company stay away!!
Mar 12th, 2024

Fully agree that the customer service sucks. I wanted to close the connection on a certain time of the day and they couldn’t support it. Rep got aggressive on the call as well. Never coming back to such service
Sep 3rd, 2021

Veteran Energy bought my account from Infinite Energy after they left the Texas market. Their customer service can’t update the system correctly. They won’t notify you, since they send notifications to the wrong address, email and phone number. They should be ashamed on how they conduct business. They only take Debit/Credit cards, what utility can’t take a wire or auto transfer from a bank? Once this contract is up, I will never do business with them again.
Aug 27th, 2021

Veteran Energy is a good company, they just did not have the extended plan that I was looking for. Good service, no problems.
Aug 4th, 2021

This company must have bought out Infinite Energy. They hit me with a 245.00 fee for dropping them. I guess their program auto renews along with the early termination if you don’t reach out to them before the term ends. The term renews at a much higher rate. My bill tripled before I looked into the rates. I found another company and got hit with a 245 early termination fee.
Jul 31st, 2021