Mercedes-Benz of Houston North Service Center

Great Service Christina, taking time to explain what my car needed for the first service check she answered all my questions. She was honest she let me know up front my car needs a oil change and service once a year,and my Mercedes only have 27890 but we both agreed to get it serviced it cost to drive a luxury car! I had a good experience at the NorthSide Mercedes service department better then the Southside dealership….. I will never do business with them again I will upgrade only with NorthSide Mercedes!
Sep 8th, 2021

Aug 21st, 2021

Aug 19th, 2021

Aug 14th, 2021

My husband took in his car for a new tire. All work ceased in the service department when everyone went into a meeting. My husband waited for over an hour and a half while they met. Finally, the other waiting customer complained and someone went out and started working. My husband's tire was replaced and after over two hours he was on his way home. But the problem did not end there. The next time he drove his car he noticed the hubcap was missing. He went back and was told he had done something to it. Really? They just changed the tire...perhaps they forgot to put it on or put it on incorrectly?? My husband is not a liar, and there is no way he "did something to it". This was so unprofessional in my opinion, first making him wait while they had a meeting then calling him a liar. He is 75 years old and has no use for a used hubcap. They made him purchase a new one to replace the one that was missing. We do not recommend this service center to anyone. One star review. Update 9/3/21 I indeed did call the general manager yesterday and he has yet to call me back. Therefore, there is no 5 star service. But, I did drop by the service department today and spoke with a service manager, Ray. He was awesome and took care of the problem the way it should have been taken care of a month ago. I appreciate the time he took to listen. Ray was 5 star, overall 4 star review.
Sep 5th, 2021