Northwest Chrysler Dodge Jeep RAM

Bryan Downs _{on Google}

Jul 24th, 2021

Always excellent service and fair prices.

Jose Mari Delgado _{on Google}

Jul 19th, 2021

I was not happy about the service. First of, I left my 2016 Dodge Durango in your business for three days to have some recalls done, check engine diagnostic and lastly to fix vin number not showing. Something blocking it. I paid $200.00 for diagnostics...I just need to know why vin number is still not visible when I asked to get it fixed. It seems like I paid that much for Nothing! Sadly, I bought a brand new car from you guys back in April this year.Dodge charger. I'm disappointed! My name is Jose Delgado. I don't know if I could trust you guys to maintain my charger That I bought from you. Services: General repairs & maintenance, Check engine light diagnostic

Jed Underwood _{on Google}

Jul 4th, 2021

Went in for a oil change on Thursday, noticed oil stains Friday evening while out of town. Went back in Monday at 10 am was left waiting till about 12:30 went and inquired about the wait to find out something was broken during the first oil change and a part was on its way. Around 2:00 asked agin about the wait only to find out wrong part was brought and the correct part was on its way, this wasn't suppose to take long so I was doing it on my lunch break. Epic failure by the service department!!! Didn't get my vehicle till 4:30!!!
Ps didn't even have loaners available...

Nestor Alvarez _{on Google}

Jun 7th, 2021

I left my car for two does to check a noise and they didn’t even look what happen with that noise I had to take the car back and keep driving with the noise around the drive shaft, brand new car with some noise already.

Tony Phillips (Tony Entertainment) _{on Google}

May 23rd, 2021

They kept my car for much longer than anticipated, and didn't do a very good job communicating with me during the process. The service advisor did state that he would be out of office for a few days, but someone else would reach out to me. After about a week, I called the service department, which they confirmed that my advisor was unavailable, but said that they would have the person that was handling my case in my adviser's absence call me back; which never happened. My advisor finally called me back about 2 days later, and explained that they had to reset a module, and I agreed to have all of the other modules reset as well. After, another 3-4 days my advisor called to confirm that my vehicle was ready. I'm giving this location a bad review because of the fact that when I arrived to pick up the vehicle I stood in the service department waiting for about 5 mins, and no one acknowledged me, including my advisor who was helping no one at the time. The service advisor that was directly in front of me was on a call, which he looked at me, but never gave me any signal other than a short glance to let me know that someone would be right with me. My advisor whom I didn't realize who he was at the time, was just standing there at his cubicle or station doing nothing gave the occasional glance with no acknowledgement as well. It wasn't until I started walking towards the receptionist when my wife noticed the name plate of my advisor at his station. He printed out our paperwork, and walked use over to the cashier, while seemingly trying to build a repor. However, after we made the short walk to the cashier he abruptly ended the conversation told the cashier about us having to make a payment, quickly got out of dodge as if he could wait to get away from us. The van is fixed, however, if it wasn't for the fact that certain modules can only be reset by the Chrysler dealership, I would never go back again. Infact, I might choose a different location forbid I ever need to go back.