Metro Greenway

Wow...where do I begin? I lived at Metro Greenway from August to November 2021, and those are 3 months of my life I wish I could take back. The first time it rained after I moved in, brown rainwater began leaking in around the bedroom window. I reported it as a high urgency issue (rain leaking is a residential code violation), nothing was done, and several days later more brown rainwater leaked in. Lovely. Over the next 3 months, I exchanged over 80 emails with property management trying to get the issue resolved. Maintenance came out several times to "seal" the exterior stucco and paint over the water damage inside the bedroom. Common sense and an internet search will tell you that stucco is a porous material designed to absorb water, so "sealing" it won't fix a leak. Needless to say, the sealing didn't work, rain kept leaking, and my requests to inspect and fix the underlying waterproofing were dismissed repeatedly. Finally after 2 1/2 months of me complaining and getting pelted with brown rainwater, they sent in a contractor to cut holes in the drywall and take a peek inside. You can see for yourself what the structural wood looked like inside... After sending these photos to management, I was unironically told that the wood was just "wet" and they would be closing up the drywall after letting the wood "dry out." Yep. Totally normal wood, just a little wet. My concerns that the wood was rotten and unsafe to use in a load-bearing wall were "unfounded" and this wall didn't need any repairs. Not wanting to go out in a building collapse, in particular given the recent tragedy of the Miami condo collapse, I contacted Houston 311 to report a multifamily habitability concern and request an inspector. For anyone still reading this novel, this service is free of charge to all Houston residents; know your rights and resources as a renter. Lo and behold, the city inspector performed an inspection and confirmed the wood was in fact rotten, and posted notice for the building to obtain engineered plans and a city permit to make major repairs. My unit was on the second floor and the inspector noted damage in the units above mine too... His full inspection notes can be viewed by the public through the Houston Permitting Center. Needless to say, I am no longer a resident of Metro Greenway. I cannot in good faith recommend living in a building that tried to ignore structural issues instead of doing the right thing and spending the resources and money to repair and provide me a safe and habitable unit. Do better. On a more positive note, I do think the on-site property management, office staff, and maintenance teams are trying hard. They are just stuck with the unfortunate reality of running an older, poorly constructed, poorly maintained building. Most of my requests had to be routed to upper management (not even located in Houston) causing a lot of delays and frustration. Overall, 1 out of 5, would not recommend.
Jan 21st, 2022

living here for 6 months on the 1st floor and the people above us (203) will not quit stomping around all hours of the day and night, weve gone to the leasing office so many times all that gets told to us is that is that theyll send an email to them and that we can call the office after ten to get ahold of security but yet theres no option for that, we were also told that they already have 3 strikes and that, that causes for eviction/transfer. then 2 1/2 months ago that they will be moving out none of those things have happened. dont get me wrong i love it here but those people are out of hand and we wish something could be done about this.
Nov 19th, 2021

Ive lived here for the past 7-8 months and I have no complaints. Leasing office is responsive and friendly. Amenities clean. Pool area is great. Dog friendly. Would definitely recommend
Apr 15th, 2021

Apr 14th, 2021

I lived here for 3 years and this is my experience. First 5 Months our microwave froze but I understand technology has its problems and it wasnt a big deal for me. 2nd time i had an issue with a water leak all over my bedroom walls (i live on the 5th floor) there are a bunch of HUGE and small cockroaches in every season including winter. My 2nd year of living here people started stealing tires there is also NO security. i have a reserved parking spot which i pay every month for and someone stole my Catalytic Converters part off my car (happened today) I also talked with the office about it and they said they cant do anything about it. I am waiting for my lease to finish because i dont feel safe anymore in this apartment and when your home you should feel safe but this isnt the case for me. if you want to live in this apartment complex make sure you save money for getting your car parts replaced and The office manager is not cooperate with ask anymore.
Sep 22nd, 2021