Capital One Bank - CLOSED

I mobile deposited a check months back which Capital One rejected for some reason and wiped it off my account. I cashed the check at the bank that issued it with no problems. Now, my Capital One account is locked up because they need to verify that check??? I need my bank account. Called twice with very frustrating results.
Jun 26th, 2023

Jun 15th, 2023

Spoke to Steven on phone Monday I wanted to open a business account already had a personal checking account with them. He sent an email requesting business documents so he can get them approved. Told me to come in at 10:00 am. I sent him requested documents through email. We get there about 9:50 am and he's not even there! He's at the Coppell location I am told by Jenny. Well I show her the required documents and she said that my confirmation letter from the IRS showing my EIN number is not acceptable! This is the worst unprofessional, unorganized bank I have ever experienced. I have sent Stephen a email complaining about my experience and of course I don't have any response. So disappointed in CapitalOne...
Apr 16th, 2023

Best bank ive had so far.
Mar 23rd, 2023

Yes, the address isn't going to take you to the bank, but you go just past the building and take a right, and you can find it. Shout out to Steven, who was there yesterday and saved me from potential fraud and scammers getting ahold of my account. He warned me of the chances, and wouldn't do anything until he made some confirmation phone calls, then he told me himself of the fraud instead of leaving it up to me to figure out. If it weren't for him, I probably would have my entire world falling apart right now, so for him I am thankful. Minus one star because of the map issue, but the building is clean, the staff is friendly and helpful, and the process was very quick.
Feb 26th, 2023