Motel 6 Galveston - Central City Blvd is located at 6311 Central City Blvd in Galveston, Texas 77551. Motel 6 Galveston - Central City Blvd can be contacted via phone at (409) 740-9000 for pricing, hours and directions.
Hi Leonardo Carrion,Thank you for sharing your feedback with us. We are sorry to learn about your terrible experience. As a valued guest, your satisfaction is our priority and we apologize for falling short of your expectations.We would like to investigate this matter further and make things right for you. Could you please provide us with more specific details about what went wrong during your stay? Your feedback will help us improve and ensure such issues are not repeated in the future.If you require any further assistance or would like to discuss your concerns in detail, please feel free to reach out to our team at [email protected]. We are here to address any queries or issues you may have.Once again, we apologize for any inconvenience caused. We look forward to hearing from you and appreciate your patience.Warm regards,Team OYO
Tanai Walker on Google
Disgusting. Do not let the photos of clean neatly furnished rooms fool you. I am embarrassed to admit that I even stayed here. Filthy furniture. Filthy linens. Sketchy location. I was instantly grossed out and did not even want to sleep under the covers. There were cigarette burns in the comforter. Yuck. As soon as I turned off the light to watch tv several roaches came out. The next morning there were bedbugs on the sheet. I should have read the reviews because I would never have gone through with renting from this place. I did so after the fact and saw everything about bedbugs and the denial of the owners so I didnt bother complaining. I fled at 6:00 am as soon as I saw those bed bugs. I will be contacting the health department.
Rooms: Filthy. Ratty furniture. Dingy linens. Roaches. Bed bugs
Safety: Health warning
Business Response on GoogleMar 31st, 2024
Hi Tanai Walker,Thank you for sharing your experience with us. We apologize for the inconvenience caused during your stay. The issues you mentioned are certainly not up to our standards and we deeply regret any discomfort caused.At OYO Rooms, we strive to provide clean and comfortable accommodations to all our guests. We understand your concern and take this feedback seriously. We assure you that we will investigate this matter thoroughly and take appropriate action to ensure such incidents are not repeated.We kindly request you to share your booking details with us at [email protected], so that we can further investigate and assist you accordingly. Your feedback is extremely valuable to us and we appreciate your time in bringing this to our attention.Once again, we sincerely apologize for the inconveniences faced. We look forward to the opportunity to make it up to you.Team OYO
Daimien Taylor on Google
OYO Hotel chains as a whole are ALL TRASH. From their Individual Hotel chains and franchises to even their App that charged my credit card yet the transaction never got booked or processed....... (And still disputing this transaction [and wasn't a temp charge]) On top of their spam advertising from their app; I never really have stayed at one I really like, this place (Island Inn By OYO Galveston Beach, TX) takes the cake.
Had a stay on 3/21 for work and the Indian lady was just rude. NO PROFESSIONALISM WHATSOEVER yet you own a business and taking customers...... Anyways, Lady has NO idea with a Paper ID from a Official State Agency looks like because I got the run around x1000 with this one. Not only that, they take my Money for my booking yet tell me I have to wait till 3 to check in. Mind you, they said their system says they can't do anything even AFTER they process payment. So how does a system not work when you are taking some ones cash and $50 deposit? "Which I ALWAYS pay in Cash at these POS places" BTW its only 2:30pm, not 12 or 1 for which I understand early check ins have some stipulations etc. Also weather was not that great. Come back at 3PM and the keys were just sitting there. NO hospitality whatsoever. Don't take ANYONES cash in person if they can't get a room then and there.
ROOM was standard, could have been cleaner but it was passable.
Leaving at roughly 6:15am when their lobby is supposed to be open at 6am SHARP I had to call a number to get service to check out and my $50 CASH Deposit back, takes the man 5 minutes just to get to the lobby to open the door. He finally comes dressed in a wife beater and pajamas (Again ZERO Professionalism) He goes and says he will check the room and he will be back, takes him 10 minutes to check a room thats directly above the lobby with the stairs just feet from the front desk. Go looking for him hes out there checking other stuff, yet im still waiting trying to leave to go to work. Everything turned out fine (as expected because what solo guy you know goes around destroying hotels.... SOLO, not 2 and 3 people.... It happens but, not like that) yet still takes forever to hand the deposit over. After several shouting words, I finally get my stuff 20 Minutes after I walk in. I've spent money on all sorts of Hotels, 1 star to 5 and I say I NEVER had this much run around and bad service yet paid so little. But as they say, you get what you paid for.
In conclusion, I really can't say anything that can give this place hope and the other 1-star reviews prove it. I hope my review steers people away from this place, spend the extra $20 and get better service. And force chumps like this out of business by not patronizing them. If I had to do it all over again, I'd sleep in the car.
Rooms: TRASH
Nearby activities: The Beach
Food & drinks: TRASH
Noteworthy details: Rude Staff and no Hospitality, not even an centimeter.
Business Response on GoogleMar 24th, 2024
Hi Daimien Taylor,Thank you for sharing your feedback about your stay at the Island Inn By OYO Galveston Beach, TX. We apologize for the unpleasant experience you had during your visit. We understand how important professionalism and good service are to our guests, and we will definitely look into the issues you mentioned.Could you please provide us with your booking details, so that we can investigate the payment issue you mentioned? You can reach out to us at [email protected] for further assistance regarding this matter.We regret any inconvenience caused to you regarding the check-in process and the delay in checking out. We value your time and understand the frustration caused by such delays. Rest assured, we will address this with the relevant team to ensure a smoother experience for our guests in the future.We also apologize for any lapses in cleanliness and will work on improving our housekeeping standards to provide a better stay experience for our guests.We appreciate your feedback, and your review will be shared with our management team. Thank you for your recommendations; we will use them to improve our services.Once again, we apologize for any inconvenience caused during your stay, and we hope that you will give us another chance to serve you better in the future.Team OYO
Andrea on Google
For your safety and your familys safety never ever ever under any circumstances
Stay here! This place has a severe bed bug infestation and when I tried to talk to them the guy in the office hung up on me despite be trying to explain my toddler and I were covered in bites and we simply wanted a refund so we could go somewhere else. Needles to say we made a police report and we will Perdue for a full refund!!
Safety: Severe bed bug infestation! Dirty and rusty rooms!
Business Response on GoogleMar 24th, 2024
Hi Andrea,Thank you for bringing this to our attention. We're extremely sorry to hear about your experience at our property. Your safety and satisfaction are our top priorities, and we take this matter very seriously.We apologize for any inconvenience caused by the bed bug infestation and the behavior of our staff. This is certainly not the kind of experience we want o provide our guests. Rest assured, we will take immediate steps to address and rectify the situation at the property.Please do accept our apologies for any inconvenience caused, and we request you to share your booking details with us so that we can look into this matter further and arrange for a full refund as per our policies.If you require any further assistance or have any other concerns, please feel free to reach out to us at [email protected]. Our dedicated team will be happy to assist you.We once again apologize for the inconvenience faced and assure you that we are committed to providing our guests with a safe and enjoyable experience.Best regards,Team OYO
Connie Barksdale on Google
I went to make a reservation directly through the hotel website, and the reservation date was wrong, and I didnt see that until the confirmation was sent to me and money was taken out of my account; I called the hotel they told me they could not change my reservation nor give me a refund. They told me to call a third-party company that they hired through their website to do reservations. I called the company and they would not change my reservation nor help me, nor give me a refund. Expressed that this was horrible customer service, and that I would never. Company again. I strongly suggest that you do not book with this hotel or the company they use to do their reservations they mess up reservations and they take money out of your account and then tell you they cant change your reservation or give your refund.
Business Response on GoogleMar 23rd, 2024
Hi Connie Barksdale,Thank you for bringing this to our attention. We apologize for the inconvenience you have faced with your reservation. This is definitely not the experience we want our guests to have.Please allow us to investigate this issue further and assist you in resolving it. Kindly send us your booking details and contact information at [email protected]. Our team will get in touch with you as soon as possible to provide the necessary assistance.Once again, we apologize for the inconvenience caused and appreciate your feedback.Team OYO
