Chrome Heating & Air Conditioning

Their pricing is a rip off and they take advantage of Customers less knowledge on the system.
Sep 6th, 2020

Josh was great! He was timely and professional. Made sure I understood my heating issue and explained the costs. I will definitely recommend to others and use this company in the future.
Jul 22nd, 2020

Chrome never gave up on my HVAC issue and it is now resolved at a smaller amount than I thought!
Jun 18th, 2020

Great service! Professionalism at the best. 5 star all the way
Apr 17th, 2020

My rating is based on the following facts. I strongly felt that we were taken advantage of - as we were without heat for 2 days. 1. One of the furnaces lost a blower motor. The tech came out and figured out within 20 minutes that the blower motor needs to be replaced. It was a Lennox furnace and the part was in warranty. With my approval, the tech placed and order for the motor to be picked up the following day. 2. When I asked the tech a rough estimate - he mentioned a job like this would cost between $200 to $250. The tech disconnected the furnace and left, informing me that he would follow up the next day. 3. Later that afternoon, I was informed that the part was covered under warranty and it was free. However, the service charge will be $480 given the complexities. We had no choice and we assumed it would take a few hours to take down the furnace and replace it. I was given an option to take some yearly membership for some money to get a 10% discount, which did not make much sense at all. 4. The follow up appointments could have been coordinated and communicated better, but in the grand scheme of things, I called back a few times and got the tech to come down and replace the part. 5. It took the tech less than 24 minutes to get in and replace the motor. 24 minutes!!! 6. I called back and spoke to a supervisor and informed him that there might have been a misunderstanding on how I was charged for this job. The supervisor mentioned that they don't charge by the hour and everything was a flat rate, plus the tech had to pick up and pay for the warranty part upfront. I asked him if they would reimburse me for the part when Lennox pays - and the answer was NO, we keep it. I would have loved to order, pay and pick up the part - that option was never given to me. 7. Lastly, It took 2 weeks and a follow up to get a receipt. ** I do want to call out that the tech was great. He was polite, took good care of the home as he would his own. I really appreciated that aspect of the visit. However, I can't help but think that the company took undue advantage of the fact that I had no heat for 2 days and charged me an exorbitant amount of money. I tried connecting with someone higher up than the supervisor, but in vain.
Jan 27th, 2020