Smile Direct Club

I would recommend anybody to this please the staff is so amazing and they explain things so well capri she was amazing we’re doing the 3-D pictures I can’t wait to get started with smile direct
Sep 15th, 2020

Courtney and Marcelo went above and beyond! I went in with a million questions and they answered all my questions! I left confident I was making the right choice and they made me feel so comfortable and we even shared a few laughs. Can not recommend the hulen st smile direct club enough!
Sep 2nd, 2020

Hulen office is nice and staff is personalble but after that, I can say I am truely DISSATISFIED with the company as a whole. Please BEWARE and read: Unfortuantely, I had to change my rating as I was not able to delete the inital rating. I ordered my aligners and was excited to to recieve them a few weeks later. Upon arrival, I checked the packaging and noticed that the bottom aligner was missing from one of the packets. September 17: Immediately, I contacted the company and was assured that I would receive the aligner within 14 days. After the 14 days, there was no sign of the aligners, I called the company and they stated they are having issues with the manufacturer. However, I was again told I would get the aligners in ANOTHER two weeks. Of course, that time passes and I called the company again and no one could tell me when the aligners would come. On this call I explained how I was not satisfied and would be canceling and returning everything. The representative apologized and offered me $100 off - meanwhile, the separate finance company still charged me $82 that month for the aligners. So, at this time, I am paying for something that I am NOT using or benefiting from. On October 30th, I contact the company and AGAIN explained my dissatisfaction for the lack of product and lies that I was told about the status of the aligners. AGAIN I explained that I wanted a refund and expected a call back as I was told on the last call that I would be contacted by a rep. to explain the process within 3 days. This was day 4. This rep then said it would take 3-5 days for someone to call me. Today is day 6 and NO phone call! Again, I am disappointed and do NOT recommend Smile Direct. There are several competitors who you should seek out, if not go to a local Orthodontist. Upset and HIGHLIGH disappointed.
Aug 16th, 2020

Jul 26th, 2020

Jun 18th, 2020