RadioShack

Good location, good customer service, knowledgeable staff for the most part.
Jul 14th, 2015

Our daughter bought a new Iphone 5 from the Hurst location only to find out it had a defective touch screen. Since that location had no more 32 gb phones in stock, they checked to see which store in the area had one so we could swap out our defective phone. Unfortunately for us, we were sent to this location. Upon arriving, we spoke with Beverly and soon learned that she is quite skilled at reciting "our policy is you have to exchange the phone at the store you purchased it". No effort AT ALL to try and help us, no attempt to call the location that sold us the phone originally and sent us to her store... just NOPE, NOPE, NOPE! Frustrated, we went back the original store of purchase and they sent us to the Pioneer Parkway location. Totally different result. No questions asked they swapped our phone and now all is good. If you want lazy, "nothing in it for me" service, go here and ask for Beverly. Otherwise, go to another location. You'll get much better results.
Feb 20th, 2013