Structured Foundation Repairs

Service: Exterior structural repairs
Jun 29th, 2023

Service: Home repairs
Jun 27th, 2023

Services: Exterior structural repairs, Interior structural repairs
Jun 27th, 2023

Jun 27th, 2023

I had an unfortunate experience with this company and Im now attempting to resolve things through the Better Business Bureau. Our problem started as an unknown plumbing issue, we had some leaks but our plumbers were blocked by dirt and recommended hiring a foundation company for an excavation. Since we also needed foundation work, we contacted Structured Foundation Repair and explained the plumbing issue before signing a contract. However, when they came out with their digging crew, they stopped work under our kitchen and guest bathroom because it was muddy. This seemed like a bait and switch, since we were upfront about our plumbing issue and our contract did not stipulate on the condition of the dirt. A month went by and the situation worsened with a roach infestation. We had 6 plumbers reinspect but they still couldnt access the issue source and they all recommended re-plumbing the house, which is risky to do before a major foundation repair. Also, all but one commercial plumber factored in digging, which was what we paid this company to do. Had our contract been honored and the dirt removed, I could have hot-fixed the kitchen until the foundation work completed and then re-plumbed without a commercial plumber, saving money and not putting our warranty at risk. On top of this, they went over their original estimate by an exorbitant amount, it started at $17,000 and then increased by $7,000 before they came down to a $3,800 increase, which was phrased as them doing us a favor. We have since had two other reputable foundation companies come out to provide estimates, which are roughly half of what this company is charging. I believe a company builds integrity and trust when they set expectations and uphold agreements in arduous situations, not just when everything goes smoothly.
Jun 17th, 2023