Kleen - Air Duct Cleaning Euless

On time! Chris did a great job explaining what needed to be done to restore/clean my natural hard wood floors, tile and carpets. My floors look amazing! He told me what what products to use on my hardwoods going forward and did an overall excellent job! Highly recommend!
Jan 11th, 2022

I will give them one star because I paid to have the ducts in our home cleaned, and they managed to accomplish that. From the very initial phone call, this company was totally unprofessional. The girl I spoke to when I called for a quote and to make an appointment for service had zero training. She did say it was her first day...I believe I was her first phone call. I also believe this is probably the first job she has ever had in a phone customer service role. For example, I had to request an email to be sent to me with my confirmation and proof of payment. That is usually something you are given without having to ask, but I digress. I never got an email. I called the morning of my appointment to verify that I actually had one. I was told yes, that the technician would arrive between 9a-11a that day, and that my card had not gone through so payment had not been processed. Again, no one ever emailed or called to request payment from me. I stayed on the phone with the dispatch person to make sure the payment was successful. I requested and received an email with my receipt showing the bill had been paid in full. They never showed up to my house that day. I called about 2p asking where the technician was. I was told "I don't know what happened to him, he should be there" I rescheduled for a couple of days later. When the technician arrived we discovered I had been charged for 10 vents, but that there are only 7 vents in the house. When we asked the tech about refunding the 3 vents, we were told that Dalworth has a minimum of 10 vents. That is not true. I called Dalworth immediately and was told that as long as the technician notates the paperwork that there were 7 and not 10 vents that I would be refunded for the 3 nonexistent vents once the paperwork was received in their accounting department. Total lack of internal communication between the company and their employees. When the tech finished with the vents he asked for payment. We explained that full payment had already been received. I get a call from Dalworth telling me that the payment did not go through. I let them know that yes, it had gone through and that I would email them with the receipt I received. I waited on hold for them to get the email. I was told yes, you are correct, payment has been received. Seriously? Bottom line, the vents were cleaned. If you are ok with a total sh*t show....by all means, schedule a cleaning with them. But be prepared to deal with utter incompetence at every turn.
Jan 10th, 2022

They did a great job. This is the first time I have gotten my carpet cleaned since the onset of COVID. It looks great.
Jan 2nd, 2022

Fancy store
Dec 16th, 2021

I have used Dalworth for years .. first for carpet cleaning, then carpet cleaning with a geriatric dog, and the latest, upholstery cleaning. My experience throughout the years has been outstanding. Quality cleaning, professional personnel. Pricing is reasonable - mid-to-high range - but in this case, well worth it. No problems ever. Will continue to use them. --a happy customer!
Nov 24th, 2021