Balderas Appliances

Apr 10th, 2022

(Translated by Google) If I could give zero I would give them 0 stars. I bought a washing machine (December 23) it was delivered to me dirty, the agitator is missing parts and has pieces where the paint fell off. The young man who gave it to me agreed to come back and do that service for me later and I have called many times and they always invent something for me and arrange to come and so I lose days without going out waiting for them and nothing. To date they haven't fixed it for me. Never use his services EZ GO does not belong to Mr. Balderas, he would never deliver such a dirty or half-assed device and always honors his warranties. They wanted me to believe that they were partners and it is false. From the beginning I asked for my money and they did not want to return it to me. Terrible service from lying people. P.S MrBanderas still has other branches, the owner EZ GO told me (9 months ago) that he no longer worked because of covid and that that he was in charge of the branch. and it was a lie they lie to keep the client and they tell you that they work the same but it is a LIE. (Original) Si se pudiera dar cero les daría 0 estrllas. Compré una lavadora (diciembre 23) me la entregaron sucia, al agitador le faltan piezas y tiene pedazos dónde se cayó la pintura. El joven q me la entregó quedó en regresar y hacerme ese servicio después y he llamado muchas veces y siempre me inventan algo y quedan en venir y así pierdo días sin salir por esperarlos y nada. Hasta la fecha q no me la arreglan. Nunca usen sus servicios EZ GO no le pertenece al señor Balderas él nunca entregaría un aparato tan sucio ni a medias y siempre cumple sus garantías. A mí me quisieron hacer creer q eran socios y es falso. Desde el principio pedí mi dinero y no me lo quisieron regresar. Pésimo servicio de personas mentirosas. P.D El SrBanderas aún tiene otras sucursales a mí me dijo el dueño EZ GO (hace 9 meses) q ya no trabajaba por el covid y q que él estaba a cargo de la sucursal. y era mentira mienten para quedarse con el cliente y te dicen q trabajan igual pero es MENTIRA.
Mar 5th, 2022

BEWARE!! THEY ARE NOW CALLED **EZ GO APPLIANCES**. This is a scam company, and THEY ARE NOT APPLIANCE TECHNICIANS. I called them to identify the problem with my refrigerator as it was not cooling because the evaporator was icing. THEY DID NOT DO A FULL DIAGNOSTIC and went directly to replace the defrost heater. They charged me $90 for the part and $65 for labor. Three days later, the refrigerators evaporator started icing again preventing the air to circulate causing the refrigerator and freezer to not cool. I called them to report the problem and he stated that the warranty is not for labor and only for the part, he was going to charge me to do any other repair. He came 6 days later after two more phone calls to let him know to come and check it, and only did a visual check, not even removing the panel where the evaporator is, and said that he was going to replace the thermostat to see if that would correct the issue and that it probably was going to take some time for the part to arrive, but he never came back nor called. I preferred to do my own research on YouTube and found that appliance technicians do a full diagnostic checking the voltage and ohms of these parts: temperature sensor, thermostat, defrost heater, evaporator fan, and circuit board. I checked all those parts and found that the defrost heater that they replaced was not the one for my refrigerator, plus the evaporators temperature sensor had failed. I ordered the defrost heater, temperature sensor, and thermostat through Amazon for the price of $20 and got them in less than six days. Compared to the price of $90 that he charged me for only the defrost heater. At Home Depot, that part costs $17. This is to let you know, as someone that trusts these types of technicians that they do not do the job as they suppose to. Beware of these scammers and never hire them to do your work. I just needed to watch some videos on YouTube to learn how to do it. Now, my refrigerator is working perfectly with the work that I did and not theirs.
Jul 9th, 2021

(Translated by Google) If you could give zero I would give it to you! They are irresponsible and lousy service. They charged me $ 40 just to tell me "the part we put in your fridge didn't work" and they left. DO NOT HIRE THEM !! (Original) Si se pudiera dar zero se los daria! Son unos irresponsables y servicio pésimo. Me cobraron $40 nada más para decirme no sirvió la parte que le pusimos a su refri y se largaron. NO LOS CONTRATEN!!
Apr 22nd, 2021

(Translated by Google) BE CAREFUL!! NOW CALLED ** EZ GO APPLIANCE **. This is a fraudulent company and THEY ARE NOT APPLIANCE TECHNICIANS. I called them to identify the problem with my refrigerator, as it was not cooling because the evaporator was forming ice and was not melting. THEY DID NOT DO A FULL DIAGNOSIS and went straight to replace the defrost heater. They charged me $ 90 for the part and $ 65 for labor. Three days later, the refrigerator evaporator began to freeze again, preventing air from circulating and preventing the refrigerator and freezer from cooling down. I called them to report the problem and they told me that the warranty is not for labor and only for the part, they were going to charge me to do any other repairs. He arrived 6 days later, after two more phone calls to advise him to come check it, and he only did a visual check, he did not even remove the panel where the evaporator is, and said he was going to replace the thermostat to see if that would correct the problem and that it would probably take some time for the piece to arrive, but he never came back or called. I preferred to do my own research on YouTube and found that appliance technicians do a full diagnostic by checking the voltage and ohms of these parts: temperature sensor, thermostat, defrost heater, evaporator fan, and circuit board. I went through all of those parts and found that the defrost heater they replaced was not the one in my refrigerator, plus the evaporator temperature sensor had failed. I ordered the defrost heater, temperature sensor, and thermostat through Amazon for the price of $ 20 and they arrived in less than six days. Compared to the $ 90 price he charged me just for the defrost heater. At Home Depot, that part costs $ 17. This is to let you know, as someone who trusts these types of technicians, that they are not doing the job the way they are supposed to. Beware of these scammers and never hire them to do your job. I just needed to watch some videos on YouTube to learn how to do it. Now my refrigerator is working perfectly with the work I did and not theirs (Original) ¡¡TENGA CUIDADO!! AHORA SE LLAMAN **EZ GO APPLIANCE **. Esta es una empresa fraudulenta y NO SON TÉCNICOS DE APARATOS. Los llamé para identificar el problema con mi refrigerador, ya que no enfriaba porque el evaporador se le estaba formando hielo y no derretia. NO HICIERON UN DIAGNÓSTICO COMPLETO y fueron directamente a reemplazar el calentador de descongelación. Me cobraron $90 por la pieza y $65 por mano de obra. Tres días después, el evaporador del refrigerador comenzó a congelarse nuevamente, lo que impidió que el aire circulara y que el refrigerador y el congelador no se enfriaran. Los llamé para reportar el problema y me dijo que la garantía no es por mano de obra y solo por la pieza, me iba a cobrar por hacer cualquier otra reparación. Llegó 6 días después, después de dos llamadas telefónicas más para avisarle que viniera a revisarlo, y solo hizo un chequeo visual, ni siquiera quitó el panel donde está el evaporador, y dijo que iba a reemplazar el termostato para ver si eso corregiría el problema y que probablemente tomaría algún tiempo para que llegara la pieza, pero nunca regresó ni llamó. Preferí hacer mi propia investigación en YouTube y descubrí que los técnicos de electrodomésticos hacen un diagnóstico completo verificando el voltaje y los ohmios de estas partes: sensor de temperatura, termostato, calentador de descongelación, ventilador del evaporador y placa de circuito. Revisé todas esas partes y descubrí que el calentador de descongelación que reemplazaron no era el de mi refrigerador, además de que el sensor de temperatura del evaporador había fallado. Pedí el calentador de descongelación, el sensor de temperatura y el termostato a través de Amazon por el precio de $20 y me llegaron en menos de seis días. Comparado con el precio de $90 que me cobró solo por el calentador de descongelación. En Home Depot, esa parte cuesta $17. Esto es para hacerle saber, como alguien que confía en este tipo de técnicos, que no hacen el trabajo como se supone que deben hacerlo. Tenga cuidado con estos estafadores y nunca los contrate para hacer su trabajo. Solo necesitaba ver algunos videos en YouTube para aprender a hacerlo. Ahora, mi refrigerador está funcionando perfectamente con el trabajo que hice y no el de ellos
Jul 5th, 2021