Liberty Tax Service

Genivieve Sara _{on Google}

Oct 2nd, 2017

DON'T GO TO THIS WOMAN AT THE LEE TREVINO OFFICE!
SHE WILL TOTALLY IGNORE YOU WHEN YOU WANT SOMETHING THAT DOESN'T MAKE HER ANY MONEY AND IT APPEARS SHE IS THE ONLY PERSON THAT "WORKS" THERE! I HAVE BEEN TRYING TO GET MY PERSONAL ORIGINAL DOCUMENTS BACK FROM HER FOR OVER A MONTH NOW. SHE NEVER ANSWERS THE PHONE... NEVER! SHE DOESN'T RETURN CALLS UNTIL YOU COMPLAIN TO CORPORATE MANY TIMES. THE ONE TIME SHE DID CALL ME BACK, SHE SAID SHE'D CALL ME BACK IN FIFTEEN MINUTES TO ARRANGE DELIVERY OF MY DOCUMENTS BUT SHE NEVER CALLED ME BACK AND NOW IT'S FRIDAY AND THERE'S NO WAY TO CONTACT HER, LEAVING A MESSAGE DOES NO GOOD. FURTHERMORE, SHE CLOSES THE OFFICE AND LEAVES WHENEVER SHE WANTS SO DON'T COUNT ON THE POSTED HOURS TO FIND HER THERE. SINCE I CAN'T TALK TO HER AND SHE DOESN'T FOLLOW THROUGH, I HAVE TO WASTE MY TIME AND MONEY DRIVING THERE ONLY TO FIND THE OFFICE LOCKED DOWN DURING BUSINESS HOURS. ***AND SHE'S ONLY OPEN ON THURSDAYS** I HAVE A LENGTHY COMPLAINT TICKET WITH CORPORATE LIBERTY TAX BUT ALL THEY DO IS MAKE A RECORD OF THE COMPLAINT AND LET THE FRANCHISE OWNER KNOW I AM TRYING TO CONTACT THEM BUT CORPORATE CAN'T DO ANYTHING ABOUT HOW A FRANCHISE OWNER RUNS THEIR BUSINESS AS I WAS TOLD. I TOLD CORPORATE THAT MY NEXT STEP IS TO SUBPOENA MY DOCUMENTS AND THEY WEREN'T IN THE LEAST BIT CONCERNED. I'VE SINCE FOUND A GREAT AND ACCOUNTABLE ACCOUNTANT AT "INDIVIDUALIZED SYSTEMS" ON FORT BLVD. THEY ARE NOT ONLY ACCOUNTABLE BUT ALWAYS THERE DURING BUSINESS HOURS AND THEY'RE NOT AFRAID OF THE IRS. THEY'LL TAKE GOOD CARE OF YOU. I'VE LEARNED MY LESSON. I WILL NEVER USE A FRANCHISE FOR ANYTHING IMPORTANT AGAIN. I WILL GO TO PRIVATELY OWNED COMPANIES FROM NOW ON.
DON'T GO TO THIS WOMAN AT THE LEE TREVINO OFFICE!!!