Moto Sage

Guys did an excellent job on my Shadow. Quick turn around, good mechanics, and price is right. 100%
Aug 24th, 2021

Great customer service guys are very helpful
Jun 20th, 2021

Staff are friendly and the shop seems to compete primarily on fast service. In my case parts were on back order for 2 months although I had been warned that it would likely take 3 weeks for parts. Shop rate is $80 per hour. I think the most important factor for a repair shop is to hit their estimate, and of course fix it. I’m accustomed to shops putting on paper the large number and then explaining that a lower figure is likely based on certain expectations learned from their experience. In this example the motorcycle had 50,000 miles on it and is likely to soon require additional repair for other worn out parts and isn’t worth much anymore. The $852 repair estimate was for a carburetor issue and a burned clutch. The mechanic thought the cable just needed adjusting, but couldn’t test the clutch because he couldn’t get it running even though two weeks earlier I put about 200 miles on it burning through bad gas. The carburetor was diagnosed as a worn out diaphragm resulting in $300 additional cost. The diaphragm was fixed. When the clutch was opened up they stated it was burned. Replacing the friction and steel plates in the original estimate wasn’t sufficient; the inner/outer basket and associated bolts, springs, push rod, steel bearing, etc needed to be replaced at an additional cost of $850 (doubling the original total estimate). With the new bid the motorcycle is totaled, and I’ve sunk $600 into a bike that might never run again. I’m not qualified to determine if additional parts needed to be replaced so I’ll attach a picture for your own opinion. I spent about 45 minutes cleaning the basket off with a wire brush and scour pad. I understand you can sand down grooves (wear in the teeth) but that didn’t seem necessary as there is barely an impression. The bolts, push rod, steel bearing, and even the spring and bolts seemed fine and didn’t require cleaning. The replacement cost for these extras was about $180. I picked the bike up as it didn’t make economic sense to put more money into it even if I already spent $600. The staff was kind enough to remove a charge they had completed for a $30 brake flush as I wouldn’t have done this task until the repair cost was firm/honored. I was offered to have the bike put together which I accepted so long as there wasn’t additional cost. I noted putting it together finger tight would be nice so that parts wouldn’t be lost (and I would know how it is supposed to be put together). A mechanic called in sick so I was given the parts in a box… and yes I hadn’t noticed that my exhaust pipe was missing along with 2 crankcase bolts until I was “back home” 250 miles away. When I picked up the pipe 4 weeks later it had been disassembled and put in a box warping the gaskets. After conducting hours of research and purchasing a new $100 OEM clutch kit (friction plates, steel plates, springs, and crankshaft gasket) I was able to put it together myself and the bike seems to work fine now. The extra parts weren’t necessary to have a functioning bike. I don’t think the shop was fraudulent in escalating the cost; it’s just easier to work with new parts. There isn’t a supervisor to balance cost with ease of repair. No attempt was made to complete repair without the extra parts or take other steps to reduce the cost. I talked to a couple of other shops for estimates and they seemed surprised that I would want to replace the basket. Staff seemed genuinely apologetic. Still, when this error was going to cost me an extra $1,150 ($850 + $300) over the original estimate, that’s significant; and ultimately the extra parts were unnecessary. I’ve got 700 miles on my repair and it runs as well as before.
May 5th, 2021

Tire mount and balance front and rear very quickly and professionally handled, while you wait. Thanks!
May 3rd, 2021

Excellent service and quality product
Apr 26th, 2021