Decatur VA Clinic

This is the best VA clinic I've ever gone to.
Feb 19th, 2024

Friendly staff
Nov 16th, 2023

Aug 16th, 2023

Cannot get primary care appointment when I call. Patient advocate, Veronica Lopez works from home often and is impossible to get a hold of. You cannot call her. You have to wait for her call back, which is horrible if you have bad cell phone service. I had to walk in one day and she was lovely. I got a dental appointment for right side deep cleaning and dental work on lower right quadrant through choice program with her help. I drive over 30 miles to my next dental appointment today, but learned my care plan from 7 months ago has still not been approved. I wasted my time and gas. Ms. Lopez told me my care plan was only uploaded two days ago, but it is the same plan from 7 months ago she is now saying I should never have gone to the dentist and that it has to get approved through the same dentist some where in Ft Worth who never did anything with the care plan in September 2023. This advocate doesnt really seem to advocate for anyone. While I am not the most pleasant person at all, being put down for having a cell phone with bad reception is mean. Expecting expedited dental care or even dental care at all after waiting 11 months since my original request for dental is not unreasonable. I contacted the VA White House number, but I doubt anyone there cares either. Government health facilities are terrible, based on my experience. Avoid if you can afford to.
Apr 10th, 2024

Definitely have an UNPROFESSIONAL worker by the name of Ashley Hunter, calling people off the work phone and making threats to innocent people. I definitely wouldnt want someone like that working any type of facility or clinic. If anything I will definitely contact corporate about how unprofessional this is and how she definitely doesnt need to work in this type of environment or establishment. Along side with violating HIPPA, by giving out clients information to others thats arent family members or people that have permission to know about the person. DEFINITELY needs to address and taken care of immediately. I WILL NOT bring anyone here until this situation is resolved, I wouldnt even feel comfortable or safe letting anyone come here with having someone that does this work here.
Nov 21st, 2023